How is RDP screen sharing different from regular screen sharing?
Control and interaction
Regular screen sharing allows technician to manage files, run applications, and perform troubleshooting directly on the viewers to see the screen but not necessarily interact with it. RDP enables full control of the remote device.
Resource usage
RDP generally consumes less bandwidth and provides smoother performance due to optimized data transfer.
Security
RDP sessions are encrypted, ensuring a higher level of security during troubleshooting or support.
Accessibility
RDP allows technicians to work as if they are physically present at the remote machine, providing deeper troubleshooting capabilities.
How to share your screen easily and securely using Zoho Assist
- Step Log in to Zoho Assist and navigate to Remote Support > Share My Screen.
- Step Click Start Now.
- Step Share the session link with the customer directly or via an email invitation.
- Step When prompted, download the one-time installation file.
- Step Alternatively, the customer can join via the email link or by entering the Session ID at assist.zoho.com/attend.
Benefits of sharing your screen via RDP in Zoho Assist
Seamless troubleshooting
Provides technicians with comprehensive access to troubleshoot and resolve issues effectively.
High performance
Reduced bandwidth consumption results in a smoother experience, especially on slower networks.
Enhanced security
All sessions are protected with SSL and AES-256 encryption, keeping your data safe.
Cross-platform compatibility
Zoho Assist supports RDP connections across various platforms, including Windows, Mac, and Linux.