Zoho Assist: Multi-platform remote support

Zoho Assist is a cross-platform remote desktop software that goes beyond conventional operating systems to offer seamless functionality on mobile devices running Android and iOS. This unique capability allows support agents to effortlessly connect with and troubleshoot remote devices, regardless of whether they run on Windows, Mac, Linux (including Raspberry Pi), or Chrome OS.

Equipped with real-time chat, secure file transfer, and session recording features, Zoho Assist is an invaluable tool for IT support teams and technicians. By leveraging Zoho Assist, technicians can promptly and efficiently provide assistance to remote devices across various platforms, leading to increased productivity and heightened user satisfaction.

Awards and reviews

The best remote support software for enterprise

Best ratings across software review sites

  • ★★★★★ 4.6 / 5
  • ★★★★★ 9 / 10
  • ★★★★★ 4.6 / 5

“It's snowing like mad where I am, and Zoho saved me a 90 minute round trip to reboot some resources. Thank you!”

William GoveiaIndiana Limestone, Ind.

How to remote control an Android phone from my PC

  • STEP 1: Go to https://assist.zoho.com/ and log in using your Zoho Assist credentials.
  • STEP 2: Click on START NOW on the Zoho Assist homepage.
  • STEP 3: Share the session ID with your customer through SMS or email.
  • STEP 4: Instruct your customer to download the Zoho Assist Customer app from the Google Play Store.
  • STEP 5: Instruct your customer to enter the session ID and join the remote session through the app.
  • STEP 6: Your customer will be shown a prompt requesting that they download and install an add-on. If they want you to remotely control their phone, they proceed with the addon. Otherwise, you will only be able to view their device.
  • STEP 7: Once the necessary permissions are granted, you can remotely control the customer's Android mobile device.
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How to remote control an Android phone from my PC

How to remotely access an iPhone from a PC

  • STEP 1: Visit https://assist.zoho.com/ and sign in using your Zoho Assist credentials.
  • STEP 2: On the Zoho Assist homepage, click START NOW.
  • STEP 3: Share the session ID with your customer via SMS or email.
  • STEP 4: Instruct your customer to download the Zoho Assist Customer app from the App Store.
  • STEP 5: Instruct your customer to open the Zoho Assist Customer app and enter the session ID to join the remote session.
  • STEP 6: Instruct your customer to click START BROADCAST on the prompt that appears.
  • STEP 7: The broadcast will begin, allowing you to remotely view the phone from your PC.
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How to remotely access an iPhone from a PC

What can you do in a remote session?


Secure file transfer

Zoho Assist streamlines secure file transfers with 256-bit AES encryption and SSL certification. These protocols safeguard files during transfer, eliminating the need for intermediate USBs, FTPs, or cloud storage platforms. Technicians and customers can efficiently share up to 5GB of files in all formats, depending on the network bandwidth available at each end.


Instant chat and collaboration

The instant chat option in Zoho Assist facilitates real-time collaboration between technicians and customers during remote assistance sessions. Equipped with Zia, Assist's OpenAI assistant, technicians receive suggested automatic responses to customer questions. With Zia and other tools, technicians can efficiently guide customers through troubleshooting steps, ensuring rapid and effective diagnoses and resolutions.


Invite technicians

Zoho Assist's Invite Technician feature facilitates quick and comprehensive troubleshooting by enabling technicians to invite internal or external colleagues to join ongoing remote assistance sessions. To use this feature, simply access the Technician Console, navigate to Session, and select Invite.


Pause and resume screen sharing

The Pause and Resume Screen Sharing function in Zoho Assist's Customer Console gives customers control over screen sharing during remote sessions. They can pause sharing to protect their privacy, concentrate on specific tasks, or use other applications. With improved data security, sensitive information is kept hidden from technicians, ensuring compliance with security laws.

System requirements

To conduct a remote support session from a PC

Windows: Windows 7 and above

Mac OS: Macintosh OS 10.6 and above

Linux: All variants including Raspberry Pi OS

To join a remote support session from a mobile device

Android: Lollipop 5.0 and above

iOS: Version 11.0 and above

Frequently Asked Questions

1. Why would I need to remote control my smartphone from a PC?

Remotely controlling your smartphone from a PC can be useful in a variety of situations, such as when you need to access files or data on a phone in a different location, or when you need to remotely troubleshoot a customer’s phone.

2. Is remote phone control secure?

Zoho Assist uses SSL and 256-bit AES encryption to secure the connection between your PC and phone. You can rest assured that all your data is end-to-end protected.

3. Is it possible to transfer files between my phone and PC during a remote session?

Yes, Zoho Assist, web-based remote support software, is equipped with file transfer functionalities, enabling seamless file transfers between your phone and PC during remote control sessions.

4. How to control my Android phone from my Windows 10 PC?

Visit www.zohoassist.com on your Windows 10 PC to begin a remote support session. Share the session ID through email or SMS to your Android phone. Concurrently, download and install the Zoho Assist Customer app on your phone. This enables you to take remote control of your phone by entering the ID and joining the ongoing session.

5. Can I remotely control my PC from my phone?

Yes, you can. All you need to do is install the Zoho Assist Technician app on your phone and start a session. You can remotely access your PC after joining the session by entering the unique 9-digit session ID.

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and access your phone remotely from your PC with Zoho Assist