Assist

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Provide remote support from anywhere

You don’t need to be in front of a computer to help customers when they need it the most.

Deliver seamless support no matter where you are. 

Take control of your customer's remote computer

Access the remote computer’s full screen from your mobile device. The optimized full screen sharing enables you to control the remote computer as if it’s right in front of you.

Instantly capture important highlights of a remote session

Capture important highlights of a remote session with a single tap. You can store and share these images later to troubleshoot and resolve issues faster.

Support unattended computers anytime 

Access the remote computer’s full screen from your mobile device. Troubleshoot issues and perform important operations all from your mobile device.

Bring in other technicians to the remote session

Work with other technicians and troubleshoot issues faster. Invite technicians to an ongoing remote support session with just a tap.

Invite technicians to an ongoing remote support session with just a tap. 

The built-in chat makes interactions simple and contextual. Communicate with the customer and collaborate with other technicians right from the app. 

Transfer and receive files 

Send and receive files to and from your android device. You can even send/receive files to a remote unattended computer.

Available for iPhone , iPad and Android devices