What are the list of features restricted during the trial version and how do I get access to them?

In Zoho Assist, there are a few features that are not accessible in the trial version due to security reasons. They are as listed below:

File Transfer

The File Transfer feature in Zoho Assist lets you to send and receive files during the remote session. 

Remote print

This option will enable the technicians to print any document from the remote computers, provided that the remote drivers have been installed on the remote computer they access.

Blank screen

Upon obtaining access to this feature, you can blacken the screen of the remote end user and disable their input devices at the same time.

Disable input devices

This feature will allow you to disable the keyboard and mouse of the user at the remote end instantly.

Custom domain

The Custom Domain feature in Zoho Assist lets you to access Zoho Assist from the domain of your choice. It enables the organization to customize the URL that their technicians and customers visit to start and join remote sessions respectively.


Webhook is an advanced integration that allows notifications to be triggered to the configured URL when certain specified events are initiated - such as starting a remote session or screen share session. You can receive any number of events through a single callback URL. Webhook feature is supported in Zoho Assist Enterprise edition.

How to obtain access to restricted features?

To access these features in the trial version of Assist, you can initiate an email request during a session. From the technician console, click on a restricted feature and select the Send Request option when the Feature restricted in trial version window pops up. Our support team will validate your request and provide access within 2-3 business days.