Resolution time takes a nosedive.
With more and more helpdesks hosted on the cloud, remote support software is a necessary complement to a ticketing software. The Zoho Assist integration with Jira helpdesk reduces resolution time substantially by allowing help desk technicians access to customers' computers located far and wide.
Uncover remote computer issues with just a click.
Shuttling between a remote support software and your help desk during days filled with service requests is exhausting. With Zoho Assist's integration with Jira, email invites will be sent to customers with a single click, helping you solve IT issues on remote computers with minimal delay.
Add notes and update the status of your service request.
Mark the status of your service requests, and leave a trail of the concluded remote support session by adding notes at the end of each remote support session. The notes get updated under the comments section of service request, so you can use them during follow-up sessions with the customer or for future reference.