Transform your remote support tool and support customers effectively
The integration of a remote support tool with generative AI such as Open AI can be a huge benefit for any organization. By integrating Zoho Assist with Zia, powered by OpenAI organizations can easily access the power of artificial intelligence without having to invest in expensive hardware or software. Zia can provide real-time insights into customer issues, quickly identify the root cause and provide viable solutions for any problem.
Auto Generate Chat Suggestions
Zia, powered by OpenAI can auto-generate chat suggestions based on the customer conversation. Zia can provide inputs on debugging issues or viable solutions to fix the problem.
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Rephrase chat suggestions
Zia, powered by OpenAI can also rephrase entire text provided by technicians or rephrase specific content selected by the technician. This can help with clarity of the content or provide a different perspective when chatting with customers.
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Auto Complete chat
Zia, powered by OpenAI can also provide technicians with suggested responses to customer questions based on the context of the conversation. In addition to expediting responses, Zia also reduce the likelihood of mistakes, ensuring clients receive correct and relevant solutions.
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Generate Session Summary
Zia, powered by OpenAI can analyze the entire session activity such as significant actions done during the session, chat replies and solutions provided to customer to create a cumulative session summary. The summary includes the main issue discussed during the session, the solutions carried out and the resolution of the session.
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Why choose Zoho Meeting for your online meetings?
Improved technician efficiency
Zoho Assist and Zia helps Technicians to analyze the customer issues quickly, provide relevant solutions faster and resolve tickets effectively.
Better business insights
Zoho Assist and Zia generates session summaries that help technicians reflect on their own course of action and improve future sessions.
Effortless integration
Zoho Assist effortlessly integrates with Zia, powered by OpenAI enabling generative AI capabilities for all organizations.