You and your customer can stay connected throughout the whole session through a chat window. Enjoy the ease of built-in chat rather than juggling external messaging services.
Voice and Video Chat
Interactive remote support sessions help you to resolve issues faster. Connect with your customers on a voice or video chat during a remote support session to troubleshoot issues in a jiffy.
Is your remote customer pressed for time? Schedule a remote support session at their preferred time and resolve issues easily. The reminders can help you as well as your customer at the right moment. You can even re-schedule or cancel the session if you need to.
You can view and control the remote screen shared by your customer as well as share your own screen during a live session. This feature will come in handy when you want to train your customers on troubleshooting or any installation process.
The crucial Ctrl+Alt+Del of your remote Windows computer is available at a single click. It'll help you to log on, switch users, change the Windows password, and check the task manager.
Capture the key information of a remote support session as Session Notes that can be referenced later. You can edit and download the saved notes anytime along with the session details.