Install Zoho Assist Customer app with MDM configuration for iOS devices

    Mobile Device Management (MDM) provides a seamless way to deploy the Zoho Assist customer application in bulk across multiple devices. This guide outlines the steps for configuring and deploying the Zoho Assist Customer app using MDM solutions.

    Requirements

    • MDM application to manage app deployment and bundle configurations.

    • MDM solution that supports app configuration for iOS and Android (like ME MDM, Microsoft Intune, etc.)

    • iOS 15.0 and above

    Pre-deployment guide :

    Verify device enrollment :

    • Ensure all target devices are enrolled in the MDM solution.

    • Confirm that the devices are connected to the network and can receive app configurations.

    Check App Store availability

    • Confirm that the Zoho Assist Customer app is available in the iOS App Store

    • Ensure that the latest app version is selected for deployment.

    Deployment

    1. Create the Configuration File

    Create a .plist configuration file using the keys and values provided in the table below. This file will be used to pass the required settings to the app during deployment.

    2. Configure the App

    Add the following keys and values to the .plist configuration file:

    Key

    Value

    Value Type

    assist_urs_deployment_link

    <deployment link>

    String

    mail

    <user email variable>

    String

    device_name

    <device serial variable>

    String

    can_edit_device_enrollment_name

    FALSE

    Boolean

    • For assist_urs_deployment_link - Enter your deployment link as the value.

    • For mail - Enter the variable supported by your MDM solution that fetches the enrolled user's email address and maps it to the device.

    • device_name - Enter the variable provided by your MDM solution that retrieves the device's serial number, device name, or another suitable identifier to use as the device name during enrollment.

    • can_edit_device_enrollment_name - Set to FALSE to proceed with enrollment using the configured device name. Set to TRUE to allow users to rename the device during enrollment.

    Note: The variable format for mail and device_name may differ across MDM solutions. Refer to your MDM provider's documentation for the correct variable syntax.

    3. Configure Notification Permission

    To pre-grant push notification permission so that users are not prompted with an allow/deny alert, configure the notification settings through your MDM solution's device features or device configuration profile.

    • Select the app to apply the notification configuration. You can identify the app by its name Zoho Assist Customer

    • Set Allow Push Notifications to TRUE.

      Note: This configuration applies only to supervised devices enrolled via automated device enrollment. Refer to your MDM provider's documentation for the exact steps to configure app notification permissions.

      4. Deploy the App

      Deploy the Zoho Assist Customer app using your MDM solution and ensure the .plist configuration file is included during deployment.

       

       

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