Install Zoho Assist Customer app with MDM configuration for iOS devices

Mobile Device Management (MDM) provides a seamless way to deploy the Zoho Assist customer application in bulk across multiple devices. This guide outlines the steps for configuring and deploying the Zoho Assist Customer app using MDM solutions.

Requirements  

  • MDM application to manage app deployment and bundle configurations.

  • MDM solution that supports app configuration for iOS and Android (like ME MDM, Microsoft Intune, etc.)

  • iOS 15.0 and above

Pre-deployment guide :

Verify device enrollment :

  • Ensure all target devices are enrolled in the MDM solution.

  • Confirm that the devices are connected to the network and can receive app configurations.

Check App Store availability

  • Confirm that the Zoho Assist Customer app is available in the iOS App Store

  • Ensure that the latest app version is selected for deployment.

Deployment

For iOS devices  

  1. Create a .plist configuration file using the provided key and value.

  2. Add the following key-value pair to the .plist file:

KeyValue
assist_urs_deployment_link<deployment URL>

 

 

  1. Deploy the Zoho Assist Customer app using any supported MDM solution.

  2. Ensure the configuration is included during deployment.