Install Zoho Assist Customer App with MDM configuration for Android devices

Mobile Device Management (MDM) enables seamless deployment of the Zoho Assist Customer app across multiple devices. This guide provides step-by-step instructions to configure and deploy the Zoho Assist Customer app using an MDM solution.

Requirements

  • MDM application to manage app deployment and bundle configurations

  • MDM solution that supports app configuration for iOS and Android (like ME MDM, Microsoft Intune, etc.)

  • Android 5.1 and later/above

Pre- deployment Guide:

  1. Verify device enrollment :  

  • Ensure that all target devices are enrolled in the MDM solution.

  • Confirm that the devices are connected to the network and can receive app configurations.

  1.  Check Play Store availability  :

  • Verify that the Zoho Assist Customer app is available in the Google Play Store.

  • Ensure that the latest app version is selected for deployment.

Deployment:

  • The user must open the Zoho Assist Customer app at least once for automatic enrollment.

  • During app deployment, the configuration section will be enabled.

  • The user must enter the URS deployment URL in the configuration field.
     

    Key

    Value

    ASSIST_URS_DEPLOYMENT_LINK

    <deployment URL>

  • Deploy the Zoho Assist Customer app using any supported MDM solution.