Installing Zoho Assist Customer app via Intune - iOS

Microsoft Intune provides a streamlined method for deploying the Zoho Assist Customer app to iOS devices. This guide covers the essential steps, from enrolling devices to distributing the app with necessary configurations.

Requirements

  • Access to Microsoft Intune

  • Apple MDM Push Certificate for device management

  • Apple ID for certificate creation and enrollment

Deployment  

1. Enrolling your device

  • Log into your Microsoft Intune account.

  • Navigate to Devices > Device Onboarding > Enrollment > Apple > Apple MDM Push Certificate and select the necessary permission to send both user and device information to Apple, enter the Apple ID, choose the Apple MDM Push Certificate, and click Upload to configure the MDM Push Certificate and complete the enrollment process.



 

2. Add the app for distribution  

  • Go to Apps > All apps and tap + Add.

  • Select the Zoho Assist Customer app from the App Store.

  • Follow the steps as directed to complete the app addition process.

3. Configure the app

  • Navigate to Apps > App Configuration Policies and tap + Create.

  • Choose Managed devices as the assignment type.

  • Enter a policy name, select the platform (iOS), and choose the app enrolled.

  • Add the required configuration key, value, and select the value type as string from the dropdown menu.

KeyValue
assist_urs_deployment_link<deployment URL>

 

 

  • Assign the configuration policy to the required devices/groups.

 

4. Distribute the App  

  • Download the Company Portal app from the App Store on the target iOS device.

  • Sign in and follow the in-app steps to install the management profile.

  • Once the installation is complete, navigate to the Devices tab and tap Refresh or Check Status.

  • The assigned app will automatically download and install on the device after some time.