Installing Zoho Assist Customer app via Intune - Android

Microsoft Intune offers a seamless method to deploy the Zoho Assist Customer app to Android devices. This guide covers all the essential steps—from device enrollment to app deployment with necessary configurations.

Requirements  

  • Access to Microsoft Intune

  • Android Enterprise setup in Intune

  • Managed Google Play account linked with Intune

 

Deployment  

1. Enrolling your device  

  • Log in to your Microsoft Intune account

  • Navigate to Devices > Android > Android enrollment.

  • Select Managed Google Play and complete the setup to link your Managed Google Play account with Intune.

  • Choose the enrollment method (e.g., Corporate-owned devices, BYOD, etc.) based on your organization's requirements.

 

2. Add the app for distribution  

  • Go to Apps > All apps and click + Create.
  • In the App type, select Managed Google Play app.
  • Search for Zoho Assist Customer app and then click Select.

  • Click Sync to make the app available in Intune.

 

3. Configure the app  

  • Navigate to Apps > Configuration and click + Create.

  • Choose Managed devices as the assignment type.

  • Enter a policy name and choose Android Enterprise as the Platform.

  • Choose either Work Profile or Device Owner depending on your setup in Profile Type.

  • Click Select app and choose Zoho Assist Customer app in the Targeted app.

  • Under Configuration settings, Click+Add.

  • Add the required configuration key and value as mentioned below

  • Select the value type as string from the drop-down menu.

Key

Value

    ASSIST_URS_DEPLOYMENT_URL

     <deployment URL>


 

  • Assign the policy to the required user or device groups.

4. Distribute the App  

  • Ensure the Company Portal app is installed on the targeted Android device via Google Play Store.

  • Sign in and follow the instructions to register the device with Intune.

  • Once registration is complete, the Zoho Assist Customer app will be pushed to the device automatically.

  • The app will be installed silently (if device is in corporate-owned mode) or require user approval to complete the installation (in BYOD mode).