Installing Zoho Assist Customer app via Intune - Android

Microsoft Intune offers a seamless method to deploy the Zoho Assist Customer app to Android devices. This guide covers all the essential steps—from device enrollment to app deployment with necessary configurations.

Requirements

• Access to Microsoft Intune
• Android Enterprise setup in Intune
• Managed Google Play account linked with Intune

Deployment

1. Enrolling your device

• Log in to your Microsoft Intune account.
• Navigate to Devices > Android > Android enrollment.
• Select Managed Google Play and complete the setup to link your Managed Google Play account with Intune.
• Choose the enrollment method (e.g., Corporate-owned devices, BYOD) based on your organization’s requirements.

2. Add the app for distribution

• Go to Apps > All apps and click + Create.
  
• In the App type, select Managed Google Play app.
  
• Search for Zoho Assist Customer app and click Select.
  
• Click Sync to make the app available in Intune.

3. Configure the app

• Navigate to Apps > Configuration and click + Create.
• Choose Managed devices as the assignment type.
  
• Enter a policy name and choose Android Enterprise as the Platform.
• Choose either Work Profile or Device Owner depending on your setup in Profile Type.
• Click Select app and choose Zoho Assist Customer app in the Targeted app.
  
• Under Configuration settings, click Add.
  
• Add the required configuration key and value as mentioned below.
• Select the value type as string from the drop-down menu.

• Assign the policy to the required user or device groups.

4. Distribute the App

• Ensure the Company Portal app is installed on the targeted Android device via Google Play Store.
• Sign in and follow the instructions to register the device with Intune.
• Once registration is complete, the Zoho Assist Customer app will be pushed to the device automatically.
• The app will be installed silently (if the device is corporate-owned) or require user approval to complete installation (in BYOD mode).