File Manager

The File Manager in Zoho Assist allows technicians to access and manage files efficiently on a remote device during a remote support session or even without connecting to the unattended device.. It helps organize files on the remote device and enables seamless file transfer between the technician's device and the remote customer's device.

Key Benefits

• Provides quick access to files during troubleshooting
• Simplifies file sharing between the technician and the remote device
• Eliminates the need for external file transfer tools
• Improves overall support efficiency

How to Access File Manager

You can access the File Manager through any of the following methods:

• During an Active Session - Click Tools > Diagnostics from the session toolbar and select File Manager.
  
• From Unattended Access - Go to Unattended Access and locate the required device. Click the Tools icon next to the device. Select File Manager.
  
• From the Tools Section - Navigate to Unattended Access > Tools. Search for and select the required device. Click File Manager from the left sidebar.
  
  

Using File Manager, technicians can perform common file operations on both technician and remote devices.

File Actions

Download – Download files from the remote device to the technician’s local device.

Rename – Modify the file name.

Cut / Copy / Copy as Path – Available from the three-dot menu within the remote device.

Delete – Remove the selected file.

Properties – View file details.

Upload – Upload a file from the technician's device to the remote device.

Paste – Move copied or cut files to the selected location within the remote device.

Folder Actions

Rename – Modify the folder name.

Cut / Copy / Copy as Path – Available from the three-dot menu.

Delete – Remove the selected folder.

Properties – View folder details.

Paste – Paste the copied or cut folder into the selected location.

Create New Folder – Create folders directly within the remote device.

Bulk Actions

You can select multiple files to perform bulk Cut, Copy, Delete, or Download operations.

Event Log

All actions performed in the File Manager are displayed in the Event Log.

Job Queue

The Job Queue displays details of all file uploads and downloads, including transfers that are in progress and those that have been completed.