Session Confirmation


Session confirmation enables your remote customers to authorize whether you can access their computer. However, enabling it for your remote customers is optional. If you're supporting customers who comply to standards such as HIPAA or your customers work on computers you manage and you don't want to access without their permission, this feature would of much help.

You get the following customization options.

  • Message Content
  • Whether to show only in locked and logged off computers
  • Time-out settings.


  • Navigate to settings in Zoho Assist. In unattended access choose Session Confirmation. Click the dialogue box that says Show confirmation at remote end.
  • Change the time up to which you want the session confirmation prompt to appear by altering timeout(in seconds).
  • Customize the message sent to the customer by editing the Confirmation Message.

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