Join Session  

    Zoho Assist makes it easy to receive instant technical support on any device. To get started, your technician will share either a session ID or a direct invitation link. Follow the instructions below to join the remote support session from your preferred device securely.

    Ways to Join a Session 

    There are several ways a technician might invite you to a session. Choose the method that matches the invitation you received:

    Joining via Browser  

    Using Session ID  

    1. Go to join.zoho.com.

    2. Enter your Name and the session ID shared by your technician and click JOIN SESSION.

    3. Click Agree and Download in the new browser window that opens up.

    4. Double click on  ZA_Connect.exe  to join the remote support session initiated by your technician.  

    Using Session Link  

    1. Open the session link sent by your technician. 

    2. Enter your name and click on JOIN SESSION. 

    3. Click Agree and Download in the new browser that opens up. 

    4. Double click on  ZA_Connect.exe  and then click on  JOIN  to join the remote support session initiated by your technician.

    Using Email Invite  

    1. Open the email invite sent by your technician.

    2. Click on JOIN SESSION.

    3. Once the page opens with the pre-filled session ID and name, click on JOIN SESSION.

    4. Click on DOWNLOAD, in the next page that appears.

    5. Double click on  ZA_Connect.exe  to join the remote support session initiated by your technician.

    Using SMS Invite

    1. A session invitation will be sent as a message to your mobile phone.

    2. Open the link in the message and follow the on-screen instructions to join.

    Joining via Mobile App 

    Android device  

    Follow these steps to install and use the Zoho Assist Customer App for remote support sessions.

    1. Open Google Play Store and search for Customer App – Zoho Assist.

    2. Tap Install.

    3. Open the app and tap Next to proceed with onboarding.

    4. Tap I Agree & Continue to accept the terms and conditions.

    5. When prompted, tap Download to install the Add-On for remote control access.

    6. On the Add-On Universal page, tap Install.

    7. Enter the Session Key shared by the technician and tap JOIN.

    8. When the Join Consent prompt appears, enable the checkbox and tap Allow.

    9. Tap Start Now to enable screen sharing and join the remote support session.

      iOS device  

    • Open the App Store and search for Customer App – Zoho Assist.

    • Tap Install.

    • Open the app and tap Next to proceed with onboarding.

    • Tap I Agree & Continue to accept the terms and conditions.

    • You will be shown with a prompt to download the Add-On for remote control access by the technician.Tap Download. After downloading, tap Install on the Add-On Universal page.

    • Enter the Session Key shared by the technician and tap JOIN.

    • When the Join Consent prompt appears, enable the checkbox and tap Allow.

    • Tap Start Broadcast to enable screen sharing and join the session with your technician.

    Joining via Quick Support Desktop Plugin

    If your technician has shared a Quick Support Plugin link, follow these steps to install and join:

    This option is available on Mac, Linux, and Raspberry Pi devices.

    • Download the Plugin:

    1. Open the URL shared by your technician in your browser.

    2. On the Quick Support Installer page, select your device's OS type (Mac, Linux, etc.) from the dropdown menu.

    3. Click Download and run the installer.

    4. Double-click the icon in the dialog box to open the plugin.

    • Join the Session:

    1. Open the Zoho Assist – Quick Support plugin on your device.

    2. Go to the Join Session tab.

    3. Enter the Session ID shared by the technician and your Name.

    4. Click Join to start the remote support session.

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