Customer Widget

This feature provides you with a widget (HTML snippet) that can easily be embedded on your website. It allows your customers to join sessions from your webpage instead of using an email invitation or the join.zoho.com webpage. Customers can join a session by entering the session ID shared with them over a phone call, making it easier to connect while maintaining your brand identity.

Steps

1. From the Zoho Assist home page, go to Settings.
2. In Settings, choose Customer Widget under Remote Support.

3. Copy the HTML snippet and paste it into your website.

   

4. The customer can join the session by entering the session ID directly from the widget.