Customer Plugin

    The Customer Plugin helps you quickly join a remote support session right from your desktop, eliminating the need to navigate to the website each time.

    Steps

    1. Click the download icon in the homepage's top-right corner.
    2. Choose either Windows or Mac OS under For Customer in Remote Support based on the remote device's operating system.

    Customer plugin download screen

    Windows OS

    • Once you have selected Windows under Remote Support, choose the installation preference: EXE or MSI.
    • The technician can either send the link via email or copy and share it directly with the customer.

    Note: Choose EXE for a single-user installation, and MSI for installing on all users on the remote device.

    Windows customer plugin installation screen

    EXE Installation

    Once shared, the customer needs to download and double-click the CustomerPlugin.exe file to complete the configuration process.

    Note: For silent installation of the Customer Plugin application, use the following arguments: /s or /silent.

    MSI Installation

    • The customer needs to download and extract the ZIP file.
    • Once extracted, double-click the ZACustomerPluginApp file within the extracted folder.
    • Proceed through the Setup Wizard by clicking Next.

    MSI setup wizard step 1

    Accept the License Agreement terms and click Next to proceed.

    MSI license agreement screen

    Once the Customer Plugin is installed, the customer can join the remote support session by entering the session ID shared by the technician along with their name and clicking JOIN SESSION.

    Additionally, customers can use a desktop shortcut to join sessions anytime in the future.

    Note: For silent installation of the Customer Plugin application using MSI, use the command below:
    msiexec /i <pathto>\ZACustomerPluginApp.msi /qn

    Customer plugin session join screen

    Mac OS

    Once you select Mac OS under Remote Support, the technician can either send the link via email or copy and share it with the customer.

    Mac OS plugin download

    The customer needs to download and extract the ZohoPlugin.zip file from the provided link and double-click ZohoPlugin.pkg to start the configuration process.

    ZohoPlugin.pkg installation start

    Click Continue in the prompt and follow the on-screen instructions to install.

    Installation continue prompt

    Click Install.

    Mac OS installation step

    The customer needs to provide the Mac password when prompted and click OK in the following prompt.

    Mac OS password prompt

    Mac OS installation progress

    Once the Customer Plugin is installed, the customer can join the remote support session by entering the session ID shared by the technician along with their name and clicking JOIN SESSION.

    Mac OS plugin join session screen

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