Remote Support for Chrome OS Devices

    How to Join a Remote Session from a Chrome OS Device

    Zoho Assist allows a support technician to assist the end-user in troubleshooting and resolving issues on their Chrome OS device via a remote session. Once the Zoho Assist Customer application is installed on the Chrome OS device, the user can join the session initiated by the technician and obtain remote assistance whenever required.

    Join a Session

    1. Download and install the Zoho Assist – Customer app from the Google Play Store.
    2. Once installed, you can either enter your email ID for reference or skip and add it later from the settings.
    3. When joining the session for the first time, an Add-On Available prompt will appear. This add-on allows the technician to control your device remotely.

    4. Click Download to grant control access. Subsequent connections from the same device will not require downloading the add-on again.

      Add-On download prompt

    5. Install Add-On: Universal from the Play Store. Once installed, return to the Zoho Assist Customer app to continue.

      Install Universal Add-On

    6. Enter the session key shared by the technician and click Join.

      Enter session key

    7. Allow overlay permission by clicking Grant.

      Allow overlay permission

    8. Enable Allow display over other apps in the displayed screen.

      Allow display over apps

    9. Tick the checkbox and click Allow Access in the prompt to let the technician control your device remotely.

      Allow remote access

    10. Select the screen to be shared with the technician and click Share.

      Select screen to share

    11. Click Enable to allow the technician to control your device remotely.

      Enable remote control

    12. By default, the technician can only view your screen once the session begins. The technician can request control if needed — click Allow to accept.

      Allow control request

    Note:

    Possibilities

    1. The technician can control any third-party applications that are installed and currently open on the remote Chromebook device.
    2. During the remote session, the technician will be able to access only the Back and Home buttons to control the active third-party application.

    Restrictions

    1. The Chromebook operating system prevents the technician from viewing and accessing the system taskbar at the bottom and application specific toolbar.

    2. The Chromebook operating system prevents the technician from viewing, accessing and controlling any system applications and web rendered apps (such as Chrome, Mail etc.).

    3. The Chromebook operating system prevents the technician from opening or switching to any other application.

    How to Start a Remote Session from a Chrome OS Device

    The technician can start a remote session from the Chrome OS device either from the Zoho Assist website or the Zoho Assist – Remote Desktop application. With Zoho Assist installed on the Chrome OS device, the technician can view and control desktops without needing additional plugins or software.

    Start a Session from Application

    1. Install the Zoho Assist – Remote Desktop application from the Play Store.
    2. Log in to your account using your Zoho Assist credentials.

    3. Select either Start Now or Schedule to begin an instant or scheduled remote support session.

      Start or Schedule session

    4. You can invite the customer to join via SMS or email and provide remote assistance.

      Invite customer via app

    Start a Session from Web

    1. Visit www.assist.zoho.com in the Chrome browser.
    2. Log in to your account using Zoho Assist credentials.

    3. Select either Start Now or Schedule to start an instant or scheduled session.

      Start or schedule from web

    4. You can invite the customer to join via SMS or email and provide remote assistance.

      Invite customer from web

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