Customer Console

This section explains the functionalities of the Customer Console. The Customer Console is a run-time application that runs on your customer's computer once the session starts.

The functionalities are:

• Stop/Start Sharing
• Chat
• Swap Screen
• Annotate
• File Transfer
• Multimonitor Navigation
• Participants
• Proxy

Customer Console for Mac OS

Customer Console for Windows

Stop/Start Sharing

Once the session starts, the technician can control the remote computer. If your customer wants to pause screen sharing, they can click the Pause Screen Sharing tab, which toggles to Resume Screen Sharing. It sends out a message to the technician indicating that the customer has paused sharing their screen. The customer can resume screen sharing by clicking the play button again.

Chat

The customer can interact with you using the chat window built into the console. You can guide or inform your customer on any installation process or troubleshooting through chat.

Swap Screen

You can reverse the screen sharing with this feature. It helps the customer to view your screen, allowing you to demonstrate any installation or software usage. If necessary, you can provide training on any process using this feature.

Annotate

Annotate allows you to mark up and highlight the remote user’s screen during a screen sharing or remote support session. This feature provides both the customer and the technician with a drawing tool, text tool, rectangular drawing tool, eraser, and clear screen option.

File Transfer

You can transfer files from your computer to the remote technician's device during a remote session without intermediate storage devices such as FTP, USB, or cloud-based storage.

Multi-monitor Navigation

Multi-monitor navigation allows the customer to choose which monitor the technician can view.

Participants

Participants allows you to view the list of participants or technicians involved in the remote session, revoke remote control provided to the technician, and swap the shared screen. To revoke control or swap the shared screen, click the three-dot icon beside Participants and select Revoke Control or Swap Screen.

Proxy

You can configure the proxy by entering the credentials. To open the proxy window, click the three-dot icon on the right side of the customer console and select Connection Settings.