This section explains the multiple options provided by Zoho Assist to invite your customer to a remote support session. Once you start the session, you'll see the Technician Console as shown below.
Invite Customer - Active X
Invite Customer - HTML 5
Invite Customer - iOS
Invite Customer - Android Device
Zoho Assist provides the following three options/ways to invite your customer:
- Guide to web page - Guide your customer to join.zoho.com and ask him/her to enter the Session ID.
- Email invitation - Enter your customer's email address in the box provided and click 'Invite' button.
- Send link - Copy the invitation link given in the Technician Console and send the link to your customer through IM/Chat.
As you can see in the above the screenshot, you can choose any one of the option depending on your preference or need. To know how your customer joins a session with any of the above mentioned invite options and the steps he need to follow, move on to the next section.