How to start a session?

    This section will explain how you can start a Live Camera remote assistance session in Zoho Assist.

    1. Go to assist.zoho.com. Log in to your account using your Zoho credentials.

    2. To start a session, click AR Assistance and click on START NOW.

    Zoho Assist offers four ways to start a AR remote assistance session. You can choose whichever one you prefer:

    1. Guide to the Zoho Lens customer app: Guide your customer to download the Zoho Lens customer app from the Play Store or App Store and ask them to enter the session ID.

    2. Email invitation: Enter your customer's email address in the space provided and click the Invite button.

    3. SMS invitation: Enter your customer's mobile number in the space provided and click the Invite button.

    4. Send link: Copy the invitation link given and send the link to your customer through IM/Chat

    Note: Click here to learn the steps your customer needs to follow to join a session.

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