View Session Details

The Session Info panel provides complete details about an ongoing session. You can find important information, manage participants, and view remote device details in one place.

Note: Session Details is currently supported for Windows OS remote devices only.

Session Info

During an active remote session, click on the right arrow icon.

In this section, you can view:

• Session Title: The name given to the session. You can also edit the session title during the session by clicking the edit icon.
• Session Type: Whether it’s an Unattended Access session or a Remote Support session.
• Start Time: The exact time the session began.
• IP Address: The IP address of the remote device connected.

Participants

You can see a list of all participants in the session, including:

• Primary Technician
• Secondary Technicians (if any)
• Customer (for Remote Support sessions)

Invite Technician

To invite additional technicians during an active session:

1. Click the Invite Tech icon, as shown below.
2. Enter the email address of the technician you want to invite.
3. Once accepted, the invited technician will join the session as a secondary tech.

Control Access (Unattended Sessions)

In unattended sessions:

• External technicians do not have control access to the remote device by default.
• If an external technician requests control, the primary technician will see a prompt asking for permission.
• Once permission is granted, the technician gains control of the device.
• The Primary Technician can revoke control at any time during the session.

Device Details

Under the Device Details section, you can view information about the remote device, including:

• Operating System
• Device Name
• Domain Name
• Device Model
• Processor details
• Last Boot time