Manage Devices

The Manage Devices section displays all devices configured for unattended access. From here you can deploy, rename, uninstall, delete, and move devices to other departments.

• Navigate to Unattended Access > Deployment > Manage Devices. By default, all devices in the current department will be displayed.
  
• Click Edit to modify a device name. This change will only update the display name shown in the console; the actual device name on the remote computer will remain unchanged.
  
• Use the following options to manage the list:
  • Sort any column.
    
  • Search for a device using the search icon.
    
  • Filter devices by type, deployment status, live status, or groups.
    
    
    
  • You can customize columns and adjust the width of any column to improve visibility and readability within the table.

Export Device Data

• Export device details in CSV or PDF format.
  
  
• Add a password to protect exported files if required.
  
• Use the Column Chooser to select which columns to include in the exported file.
  
  

To Manage a Single Device

• Hover over a device and click the More Options (...) icon to manage it.
  
• Delete – Remove the selected device from the list.
  
• Move – Transfer the device to another department or group.
  
• Uninstall – Remove the unattended access agent from the device.
  

Note: You can only uninstall the unattended access agent if the device is online. Devices that are uninstalled or removed will continue to occupy a license.

To Manage Multiple Devices

• To delete or move multiple devices, select any number of devices manually and choose Delete or Move.

To Manage All Devices in the Current View

1. Select the checkbox beside Display Name and click Select all devices from this view.
   
   
2. Refine the list if needed and perform actions (such as Delete) on all filtered devices in one go—even if the list includes thousands of devices.
3. Bulk actions are processed in the background. Enable notifications from settings to be alerted once the action is complete.
   
   

To Enable Approved Devices for Unattended Access

1. Go to Settings > General > Preferences.
2. Under Unattended Access, select the checkbox Allow connection only to approved unattended devices to enable deployment based on admin approval.
   
3. Once this option is enabled, the super admin must approve any device before the agent can be installed.
4. When a technician attempts to install an agent on a device, an approval notification will appear on the super admin’s dashboard.
5. Devices awaiting approval will be displayed as shown in the image below. Click Manage to proceed.
   

To Approve a Device for Deployment

1. Go to Unattended Devices > Deployment > Manage Devices.
2. Devices pending approval will be listed with the status Waiting for approval.
   
3. Select the device(s) you want to approve for unattended access and click Approve.
   
4. In the confirmation dialog, click Approve again to confirm your action.