Using Accessibility Controls

Zoho Assist’s accessibility controls enable an inclusive and optimal working experience for users of all abilities. From customizable interface settings to advanced focus features, these controls empower every user to work effectively and independently. This ensures that Zoho Assist is adaptable to diverse needs, creating an equitable workspace where each agent can thrive.

The accessibility controls are categorized into three sections: Vision, Hearing, and Mobility.

Vision

Reading Mask

Reading Mask improves focus by highlighting the area that the user is hovering over while dimming the background. This feature helps users read or work without distractions and is particularly useful for individuals with dyslexia or ADHD.

Reading Mask example

Focus Ring

Focus Ring adds a visible border around the element currently in keyboard focus, helping users with visual impairments identify the focused element easily.

Focus Ring example

Underline Links

Underlining links helps users identify clickable items more easily, providing visual clarity and accessibility for colorblind users. It ensures that users only click on links intentionally and understand when they are being directed to another page.

Text Enhancer

The Text Enhancer refines all text elements for improved readability and accessibility by adjusting letter and word spacing in line with WCAG guidelines. These enhancements reduce eye strain, improve comprehension, and create a more inclusive reading experience for all users.

Text Enhancer example

Hearing

Screen Reader

Zoho Assist is fully compatible with screen readers, ensuring users with vision impairments can provide and receive remote support seamlessly without accessibility barriers.

Mobility

Keyboard Shortcuts

Zoho Assist users can perform actions, access pages, and manage sessions using keyboard shortcuts. Press Cmd + F5 on Mac or Ctrl + Windows Key + Enter on Windows to display available shortcuts, allowing users to work efficiently without a mouse.

Page Navigator

Users can quickly navigate between sections of a page using keyboard navigation tools. The Page Navigator can also be opened via the invoke button or by pressing G + T. Within the Page Navigator menu, agents can:

Go to the Header Content
Go to the Left Pane Options
Go to the Middle Pane Options
Go to the Right Pane Options