What are unattended group permissions?
Unattended group permissions in Zoho Assist help administrators organize devices into groups and assign access to technicians appropriately. By grouping unattended devices based on department, function, or location, administrators can assign technicians tailored access permissions. Technicians can be restricted to designated groups, ensuring they access only necessary devices.
Administrators can also assign roles with varying control levels to further enhance security. This approach streamlines technician management, minimizes confusion, and strengthens organizational security in remote support operations.
How do unattended group permissions work?
Group devices
Organize unattended devices into groups based on criteria like departments, locations, or tasks.
Assign technicians
Allocate technicians to specific groups to grant them access to only the devices they need.
Define roles
Assign roles such as Admin, Super Admin, or Technician to tailor access and control levels to meet your organization's requirements.
Control access
Easily add, edit, or remove permissions to adapt to changing team needs while maintaining operational security.
Benefits of unattended group permissions
Streamlined device management
Easily manage large fleets of unattended devices by categorizing them into logical groups and assigning permissions with just a few clicks.
Frequently Asked Questions
Yes, you can group devices by departments, locations, or specific tasks for easier management and targeted access.
Absolutely. Administrators can edit, add, or remove permissions anytime to accommodate organizational changes.
No, technicians can only see and access the groups assigned to them, which helps ensure privacy and control.
Yes, Zoho Assist provides detailed activity logs, allowing you to monitor which devices were accessed and by whom.
Yes, technicians can be assigned to multiple departments to allow flexible access across different areas of your organization.
Absolutely! Permissions can be updated anytime to reflect changes in roles, departments, or organizational needs.