Merit Group case study

Unattended access for B2B Data processing.

Merit was founded by Cornelius Conlon in 2004, when data and code really started changing the world.

Merit believed that SMEs were unable to access the potential innovation, intelligence, and expertise that would enable them to transform in the face of this change. With over 1,000 employees and offices in Chennai, Mumbai, and London, Merit Group supports some of the world’s leading b2b information and media businesses including The Financial Times, Dow Jones, and Ascential. It also enables smaller, pioneering brands that value their progressive and straightforward approach.

"Zoho Assist can be integrated with other applications via a single management console which is easy to use." Arun Sundar,Manager IT infrastructure,Merit Group

Challenges

  1. Merit Group needed a tool that would allow them to access data on a customer's device without someone attending the session at the remote end.
  2. Third-party integrations were a must to make their complex remote access tasks easier.

Result

Company-wide installation of Zoho Assist led to a steady decrease in the time and cost Merit Group spent on IT infrastructure and data management. With the ablity to integrate via a management console, Merit Group was able to provide seamless support to their clients at an affordable price.

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