Assist- Customer Case Study

Ensuring hassle-free Engineering Creativity

Tata Elxsi is an information technology and design company and a part of the Tata Group. It provides technology consulting, new product design, development, and testing services. Tata Elxsi also provides solutions and services for emerging technologies such as IoT (Internet of Things), big data analytics, cloud, mobility, virtual reality, and artificial intelligence.

Key Services

Technology Services and Product Engineering

Tata Elxsi provides a wide variety of consulting and design services across various industries. Their offerings include product design, development, and testing, and they have customers in industries ranging from broadcast, consumer electronics, and healthcare to aerospace and automotive.

"We were looking out for a remote support software with multi-device installation compatibility, and Zoho Assist provided us with seamless support at a reasonable price ."Thiyagarajan G,Senior Engineer,TATA ELXSI.

Challenge

As a service-oriented company, Tata Elxsi offers complete development life cycle—from R&D, new product development, and testing to maintenance engineering—for several fields. Therefore, the company needed a reliable remote support software to provide trouble-free consulting round the clock. Due to the nature of their service, Tata Elxsi needed a simple remote support tool with multi-device installation support to carry out their services efficiently. Thus, Tata Elxsi needed a remote support software that is simple and cost-efficient.

Solution

Prior to Zoho Assist, Tata Elxsi tested multiple remote support tools and found them to be costly and time-consuming. They were searching for a remote support software that can be used as a client as well. Pleased with our browser-based HTML5 console experience, Tata Elxsi hired Zoho Assist to enable instant maintenance support around the globe while providing a plethora of services to their consultees.

Get started with a free trial today.

TRY FOR FREE