When customers struggle with online forms, checkout pages, or portals, traditional support methods such as phone calls, screenshots, or chat instructions often create confusion instead of providing clarity. Cobrowsing brings context and collaboration together by allowing agents to see exactly what customers see and guide them in real time without exposing private data or requiring screen sharing.
Trusted by global brands
Why businesses need Zoho Assist Cobrowse
Common challenges businesses face:
With cobrowsing, businesses transform how they assist customers online—reducing resolution time, increasing conversion rates, and helping every user complete their journey with confidence.
Factors driving Cobrowse adoption
Complex customer journeys
As businesses move more operations online, web applications are becoming richer and more useful, but they can also be harder to navigate. Cobrowsing ensures that every customer interaction stays simple and guided, no matter how complex it is.
Rising demand for real-time engagement
Customers expect immediate help without switching channels. Cobrowsing provides live, contextual assistance that builds trust and satisfaction.
Security and privacy priorities
Traditional screen-sharing tools can expose sensitive data. Cobrowsing ensures privacy by applying field masking and permission-based control at every step.
Multi-device usage
As users switch between desktops, tablets, and mobile browsers, businesses need consistent support across all devices. Zoho Assist Cobrowse offers that flexibility through clientless, browser-based access.
Growing need for personalized support
Cobrowsing enables agents to act as real-time guides, offering tailored help that enhances the customer experience.
Our vision
We believe customer support should be simple, secure, and human. Our vision for Zoho Assist Cobrowse focuses on two key goals:
Making digital collaboration effortless
We aim to remove every barrier that prevents support teams from helping customers instantly. With Zoho Assist Cobrowse, agents can connect in seconds without installation or complex setup.
Building privacy into every interaction
Privacy is built into the foundation of cobrowsing. From field-level masking to session-based permissions, every session ensures that customer data remains safe and confidential.
Our approach
Streamlining customer interactions
We make live support easy by letting agents view and guide customers directly within their browser. From highlighting elements to controlling inputs, every feature is designed for smooth, real-time collaboration.
Enabling privacy-first assistance
Agents can provide help without accessing other browser tabs or applications. Zoho Assist Cobrowse limits visibility to the active tab to keep sensitive data and systems secure.
Boosting productivity and conversions
By reducing back-and-forth communication, Cobrowse helps agents resolve issues faster, improve first-contact resolutions, and increase online conversions.
Integrating with existing systems
Zoho Assist Cobrowse integrates easily with CRMs, help desks, and other business systems—enhancing your workflows without disruption.
The one-stop solution for real-time browser collaboration
View-only access
Agents can watch customer activity on a webpage in real time without taking control.Browser remote control
Agents can guide customers directly by controlling browser interactions with consent.Privacy control
Sensitive data like passwords or payment fields are automatically masked.Clientless access
Start sessions instantly without any installations, plugins, or downloads.Session transfer
Easily transfer active cobrowsing sessions between agents or departments.Annotations
Use on-screen highlights to draw attention and guide customers visually.Assure your customers their data is safe
Your data is protected by enterprise-grade encryption, field masking, and compliance with GDPR, SOC 2, and ISO standards. All sessions are hosted in Zoho’s own global data centers to ensure your data remains private and secure.
Frequently Asked Questions
Cobrowsing lets agents see and interact with a customer’s active browser tab in real time. Zoho Assist Cobrowse shares only the selected webpage, allowing agents to guide users using highlights, annotations, or controlled inputs, without accessing the full screen or device.
No. Zoho Assist Cobrowse is completely browser based. Customers can join sessions instantly without installing any software, plugins, or extensions.
Traditional screen sharing exposes the entire screen. Cobrowsing limits visibility to a single browser tab and includes built-in privacy controls like field masking and permission-based access, making it safer and more suitable for customer support.
Yes. All sessions are encrypted, sensitive fields are automatically masked, and agent actions are permission controlled. Zoho Assist Cobrowse complies with GDPR, SOC 2, and ISO standards to keep customer data protected.
Zoho Assist Cobrowse works on all modern browsers, including Chrome, Firefox, Edge, Safari, and supported mobile browsers on iOS and Android.