Cobrowsing for education
From reviewing applications to fee payments, all processes have moved online and educational institutions need a cobrowsing solution now more than ever to resolve issues promptly. Cobrowsing for education is the way forward to simplify enrollment processes, improve learning support and reduce technical friction.
Here's where educational institutions need cobrowsing
Admissions and enrollment
First-time parents will have many doubts while choosing a course for their candidate, filling extensive application forms or uploading the essential documents. In such cases, staff members need a cobrowsing software to see exactly where they are stuck and guide them visually in real time.
Student Services and IT Help Desks
Whether it's a school or university, every student needs to access their online portal for crucial data like fee details, exam schedules and hall tickets. When they face login issues or unable to load a lesson, IT help desk can reach out instantly with a cobrowsing solution and fix the issue.
Learning and instruction
With the rise of digital classrooms and online workshops, students who need one-on-one assistance may be missed out due to many participants or time constraint. Educators need cobrowsing technology to help their students navigate to the right chapter and provide visual explanation of how their learning tools work.
How cobrowsing works for students and educators
- A student opens an education portal or learning platform to continue their course. The problem is that their course has been updated and they are unable to find the lesson where they left off.
- They contact their instructor, who starts a cobrowsing session and sends the session key.
- The student enters the session key in the cobrowse widget and joins the session.
- Both of them can navigate and interact with the same webpage. Any sensitive data on the student's screen remains masked throughout the session.
- The instructor demonstrates the updated course structure and shows the student where to find the material they're looking for.
Why educational institutions choose cobrowsing
Better staff accessibility
Cobrowsing put students at ease while attending online classes or programs, knowing that the instructors are within reach and well equipped to handle their questions and issues proficiently. The instructor can bring the student into a cobrowsing session, view the page together and provide the right guidance.
Improved student engagement
Better staff accessibility snowballs into retaining students attention throughout the online class. It opens up more opportunities for students to engage with their instructor more comfortably and improves the course outcome.
Enhanced clarity
Instead of explaining a process step-by-step, office staff can use cobrowsing to save time and directly show which fields need to be filled in the form or how to upload the document in a certain format. Cobrowsing reduces error in form submission and prevents repeat entries.
Boosted resource efficiency
When educators and office staff use cobrowsing to clear student queries and resolve pending formalities, processes become streamlined and efficient. They can focus more on complex tasks and improve the quality of their program.
What are the key security measures found in cobrowsing?
Privacy and security play a significant role in a cobrowsing experience. That's why Cobrowse by Zoho Assist comes with these three security features that make it the perfect cobrowsing solution for education.
Industry-standard encryption
Cobrowse by Zoho Assist runs on security encryption protocols like TLS (Transport Layer Security) and 256-bit AES to ensure that your cobrowsing sessions are secure and your organization portal remains safe from tamper.
Element masking
Sensitive information like passwords, credit card numbers or ID numbers need to hidden during a cobrowsing session for the student's safety. Cobrowse by Zoho Assist allows you to blacklist elements that will contain sensitive data so that your student remain safe during a cobrowsing session with your staff.
Compliance with global regulations
Educational platforms can conduct cobrowsing sessions without any worry about privacy or business risks. Cobrowse by Zoho Assist is compliant with GDPR, HIPAA and PCA which extends to any cobrowsing session initiated from here.
Use cases of education cobrowsing software
Cobrowsing plays a vital role in education technology, streamlining visual remote support while ensuring privacy and security. Here are some of the use cases where cobrowsing makes a difference.
Virtual classrooms
When students are engaged in a group activity involving shared digital resources like a PDF document or website, the teacher can use a cobrowsing software to help out students stuck in a page or guide the student through the activity.
Student support
Students are required to fill different forms throughout the year, from applying for financial aids to enrolling for extracurricular activities. Cobrowsing allows them to get help when they need it and submit them before the deadline.
Teacher training
Mentors need to introduce new teachers to their learning platforms and onboard them to online portals. With cobrowsing, they can guide new teachers remotely, show them how to add lesson plans visually and help them use new digital platforms or tools from wherever they are.
Remote tutoring
Students studying with the help of tutors can benefit greatly from cobrowsing. Instead of travelling long distances, tutors can provide personalised guidance through cobrowsing. Doubts can be cleared instantly and students can get step by step instructions on their assignments or projects.
Explore cobrowsing for your educational platform today!
Frequently asked questions
Yes, cobrowsing is secure for student data under HIPAA and GDPR. Cobrowse by Zoho Assist is HIPAA, GDPR and PCI compliant, which makes it a best fit for educational institutions.
Yes, multiple staff members can join a cobrowsing session, provided they get the invite from the staff conducting the session. They can view the webpage and annotate using the tools in the session.
Anyone who uses online platforms for teaching or administrative work can use cobrowsing. Mentors and educators can use cobrowsing to guide students on how to use their platforms or while introducing new tools. Office administrators can use it to help parents complete forms or make payments.