See what your customers see. Solve what they struggle with.
Instantly guide anyone through forms, workflows, and checkouts securely in real time with no downloads needed. Make every online interaction smoother, clearer, and more personal using Cobrowse by Zoho Assist's collaborative browsing.
Cobrowsing is a collaborative browsing tool that lets technicians assist customers in real time within the same browser tab. Highlight fields, scroll, or interact with pages, while customers mask sensitive data for fast, seamless, and privacy-first support.
Only the browser tab, not the entire desktop
Hide sensitive data with built-in masking
No downloads, plugins, or setup required
Why Cobrowse by Zoho Assist?
Turn every customer session into a clear, calm, and human support experience.
Guide with clarity
Highlight buttons, fields, or links in real time to guide users without long explanations.
Remain enterprise ready
Engineered for GDPR, HIPAA, and PCI compliance with detailed, audit-ready session logs for accountability.
Support all platforms
Works on Chrome, Safari, Firefox, and Edge, enabling consistent collaborative browsing across all major browsers.
Protect sensitive data
Customers can redact or mask PII, passwords, and other sensitive information during sessions for full privacy control.
Enable instant collaboration
Sessions start instantly with a session key. No downloads or plugins are needed, ensuring fast, seamless real-time support.
Enterprise-grade security.
Simple by Design.
Zero exposure PII redaction
Customers can mask or redact sensitive information such as PII, passwords, and credit card details during a session.
Granular access controls
Configure user permissions and role-based access so only authorized technicians can initiate sessions.
End-to-End encryption
All cobrowsing data is secured using industry-standard 256-bit AES encryption over an SSL/TLS 1.2+ tunnel.
Audit-ready session logs
Detailed, tamper-proof session recordings and activity reports are timestamped for internal audits and regulatory compliance checks.
Plans that scale with your needs
SEE FULL PRICINGNeed a custom quote?
Write to us at
sales@zohocorp.com
Designed for teams who care
Customer support
Onboarding
Sales
Finance and healthcare
Remote teams
Frequently asked questions
Cobrowsing software is a real-time collaborative browsing technology that enables technicians to securely view and interact with a customer’s web browser.
Not at all. Our cobrowsing tool works directly in your browser. Customers join instantly through the embedded Cobrowse by Zoho Assist widget by entering a unique 6-digit alphanumeric key.
