Cobrowsing is a collaborative browsing tool that lets technicians assist customers in real time within the same browser tab. Highlight fields, scroll, or interact with pages, while customers mask sensitive data for fast, seamless, and privacy-first support.
Only the browser tab, not the entire desktop
Hide sensitive data with built-in masking
No downloads, plugins, or setup required
Why Cobrowse by Zoho Assist?
Turn every customer session into a clear, calm, and human support experience.
Guide with clarity
Highlight buttons, fields, or links in real time to guide users without long explanations.
Remain enterprise ready
Engineered for GDPR, HIPAA, and PCI compliance with detailed, audit-ready session logs for accountability.
Support all platforms
Works on Chrome, Safari, Firefox, and Edge, enabling consistent collaborative browsing across all major browsers.
Protect sensitive data
Customers can redact or mask PII, passwords, and other sensitive information during sessions for full privacy control.
Enable instant collaboration
Sessions start instantly with a session key. No downloads or plugins are needed, ensuring fast, seamless real-time support.
Enterprise-grade security.
Simple by Design.
Zero exposure PII redaction
Customers can mask or redact sensitive information such as PII, passwords, and credit card details during a session.
Granular access controls
Configure user permissions and role-based access so only authorized technicians can initiate sessions.
Robust encryption
All cobrowsing data is secured using industry-standard 256-bit AES encryption over an SSL/TLS 1.2+ tunnel.
Audit-ready session logs
Detailed, tamper-proof session recordings and activity reports are timestamped for internal audits and regulatory compliance checks.
Plans that scale with your needs
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Write to us at
sales@zohocorp.com
Designed for teams who care
Customer support
Turn frustration into satisfaction. Guide customers step by step with collaborative browsing to reduce call times and repeated explanations.
Onboarding and customer success
Make first impressions interactive. Cobrowsing helps users understand your product faster and adopt it successfully.
Sales
Show, don’t tell. Conduct live demos or checkout walkthroughs using cobrowse technology to drive conversions and shorten the sales cycle.
Finance and healthcare
Serve clients securely. Customers can redact sensitive fields while receiving efficient and seamless assistance, ensuring issues are resolved quickly every time.
Global support and remote teams
Distance doesn’t have to limit connection. Cobrowsing delivers consistent, high-quality support for teams and customers anywhere with real-time collaboration.
Frequently asked questions
Cobrowsing software is a real-time collaborative browsing technology that enables technicians to securely view and interact with a customer’s web browser.
Not at all. Our cobrowsing tool works directly in your browser. Customers join instantly through the embedded Cobrowse by Zoho Assist widget by entering a unique 6-digit alphanumeric key.
