Reports gives you an account of all remote support, screen sharing and unattended access sessions conducted from Zoho Assist.

Attribute

request_params
object
type
string
Session type. Allowed values:[rs|URS|DM|all].
fromdate
long
Unix Timestamp
todate
long
Unix Timestamp
email
string
To fetch reports conducted by specific technician.
index
long
Page count
count
long
Number of rows per page.
response_params
object
total_count
long
Total count of session reports.
viewer_os
string
OS type of the viewer.
viewer_ipaddress
string
IP address of viewer.
viewer_email
string
Email id of viewer.
agent_os
string
OS type of agent.
agent_ipaddress
string
IP address of agent.
agent_email
string
Email id of the agent.
start_time
long
Start time of session.
end_time
long
End time in long (Unix Timestamp).
duration
string
Duration of session.
display_name
string
Display name
session_id
long
Session key
session_type
string
Session type
session_owner_email
string
Owner of session

Reports

CopiedExample


{
    "request_params": {
        "type": "all",
        "fromdate": "1518546600000",
        "todate": "1519151400000",
        "email": "john@zohcorp.com",
        "index": 1,
        "count": 20
    },
    "response_params": {
        "total_count": 29,
        "viewer_os": "Mac",
        "viewer_ipaddress": "121.244.91.19",
        "viewer_email": "david.w@zylker.com",
        "agent_os": "Mac",
        "agent_ipaddress": "45.123.3.250",
        "agent_email": "david.w@zylker.com",
        "start_time": 1481369000053,
        "end_time": 1481369155546,
        "duration": "155493",
        "display_name": "Frida",
        "session_id": 706174884,
        "session_type": "Remote Support",
        "session_owner_email": "frida.m@zylker.com"
    }
}