This API allows you to create a remote support or screen sharing session.

ARGUMENTS

customer_email


Optional
Customer Email to whom the join invitation is to be sent.

 

type


Optional
Default value will be rs. Allowed Values [rs | dm], where rs is Remote Support and dm is Screen Sharing.

 
computer_id
Optional
URS(unattended remote support) key to initiate an unattended access session.
 

 

Create a session

CopiedPOST /session
Request Example

$ curl https://assist.zoho.com/api/v2/session
-X POST
-H "Content-Type: application/x-www-form-urlencoded;charset=UTF-8"
-H "Authorization: Zoho-oauthtoken ba4604e8e433g9c892e360d53463oec5"
-d 'customer_email=john@zylker.com&type=rs';
CopiedResponse Example

HTTP/1.1 200 OK
For Remote Support,
Content-Type:application/json;charset=UTF-8
{

    "resourse_type": "session",
    "representation": {
        "customer_url": "https://assist.zoho.com/join?role=A&key=880567893",
        "technician_url": "https://assist.zoho.com/assist-start?key=880567893&viewer=html",
        "session_id": "880567893"
    }
}

For Screen Sharing,
Content-Type:application/json;charset=UTF-8
{

    "resourse_type": "session",
    "representation": {
        "customer_url": "https://assist.zoho.com/demo-viewer.do?role=A&key=880567893&d=7bc42c06b0d76ff8b81dfa0b6bedb6a17aa542c918371",
        "technician_url": "https://assist.zoho.com/presenter/880567893",
        "session_id": "880567893"
    }
}