Gartner

Voice of Customer

Zoho Assist has been recognized with the Gartner Peer Insights Customers’ Choice distinction for our seamless remote access experience.

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Zoho Assist for enterprises

Our industry-leading remote access solution is easily customizable, scalable, and reliable enough to support large and growing enterprises. Consult, customize, and onboard your users, with extensive solutions, enterprise features, and integrations that fulfill all your remote access requirements.

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850k+

Installations
 

11M+

Remote Sessions
 

 M+

Global Customers

Outsourced IT & MSP support

Provide attended remote support and remotely access computers anywhere in the world with ease. With remote access software, you can manage remote computers efficiently and improve customer satisfaction.

Customer Support

Provide attended remote desktop support to any Windows, Mac, Linux, iOS, Android or Chromebook device. Establish remote PC access to troubleshoot faster and ensure customer satisfaction.

IT help Desks

Empower your IT help desk with remote desktop support software to resolve customers’ issues remotely. Speed up resolution time and deliver outstanding service.

Why use Zoho Assist?

  • Enterprise-grade security: TLS 1.2 and AES 256-bit encryption
  • Faster implementation and deployment
  • Quick adoption and simple to use
  • No prior downloads needed for on-demand remote sessions
  • No installation needed for technicians to start remote sessions
  • Technicians can log in to their accounts from any device to conduct remote sessions
  • Privacy-focused
  • Cross-platform support
Zoho AssistZoho AssistZoho Assist  

Feature-rich for every scenario

Zoho Assist

On-demand remote support

Troubleshoot a remote computer through ad-hoc or on-demand remote sessions, with no prior installation. Invitees can also join a session through email invites.

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Zoho Assist

Unattended remote access

Set up unattended remote access for computers, both inside and outside LAN. Mass deployment options are also available. Assist supports both Windows and Mac.

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Zoho Assist

File transfer

File transfer during a live session will help you send updates, patches, or any type of file to remote computers. Transfer is completely secure, with SSL 256-bit AES encryption.

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Zoho Assist

Live multi-monitor support

Simultaneously view and navigate any number of monitors connected to the remote computer during a remote support session. You can also arrange monitors in predefined configurations based on your preference.

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Zoho Assist

Reboot and reconnect

The remote assistance tool allows technicians to reboot any remote desktop with a single click and reconnect to the session without losing control.

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Zoho Assist

Rebranding and custom domains

Customize your Zoho Assist portal with your company logo, favicon, and email templates to match your company's branding guidelines. Customize your portal URL with custom domain mapping to carry your branding forward even further.

Device compatibility

Zoho Assist
Zoho Assist
Zoho Assist
Zoho Assist
Zoho Assist
Zoho Assist
Zoho Assist
  •  Windows
  •  MacOS
  •  Android
  •  iOS
  •  Linux
  •  Raspberry Pi
  •  Chrome OS

Security at the heart of everything

As an organization, Zoho is committed to the security and privacy of our customers' data. This commitment is backed by a combination of comprehensive, enterprise-grade security features, as well as rigorous, recurring audits of our applications, infrastructure, and internal policies. This ensures your data is secure and your services are uninterrupted.

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Zoho Assist
Zoho Assist
Awards and Reviews

The best remote access software for Enterprise

Best ratings across software review sites

  • ★★★★★  / 5
  • ★★★★★  / 10
  • ★★★★★  / 5

“It's snowing like mad where I am, and Zoho saved me a 90 minute round trip to reboot some resources. Thank you!”

William GoveiaIndiana Limestone, Ind.

Remote support that can be truly remote

Provide support on the go using the Zoho Assist mobile app. With this powerful, easy-to-use remote access app, your customers’ screens will fit right in your hand for effective remote assistance from any location.

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What is Remote access?

Remote access is the process of getting access to a computer remotely, and then controlling it to resolve issues or install updates when required. Technicians can either start a remote access session instantly or schedule it for the future. You can choose to connect to a remote device with a person on the other side or even connect to unattended devices.

Who uses remote support?

Large-scale organizations with complex internal operations, IT firms to connect amongst their team, MSPs to provide instant assistance, and many such enterprises can use a remote support software in accordance with their requirements. Zoho Assist is one such user-friendly remote desktop software that enables you to initiate remote support or screen sharing sessions securely, whenever needed.

What are the types of remote support?

Zoho Assist is a user-friendly, free remote support tool that allows you to quickly initiate secure remote support sessions and screen sharing sessions in no time. Technicians also have the ability to schedule sessions for later based on the remote end user's availability.

What is remote access software?

Remote access software allows customer support technicians, technical support professionals, IT admins, and others to access remote devices from wherever they are. With the best remote access software, technicians will be able to initiate on-demand, web-based remote support sessions to remotely access, troubleshoot, and configure devices for unattended access, and then access them any time you wish.

Why do I need a remote access tool?

A remote access tool is required to help you with remotely accessing and controlling remote systems. Without the need for the physical presence of a technician, issues can be resolved and driver updates can be installed quickly. Zoho Assist is one such easy-to-use remote access and support software that is customized to cater to your needs.

What are the key features of remote access software?

With our remote access software, you can connect to remote computers at any time, from anywhere, and provide complete technical assistance to your customers. The tool has an array of crucial features such as:

How to choose the best remote support software?

With so many different free remote support software vendors on the market, choosing the best remote support software can be tricky and overwhelming. The best remote IT support software is one that allows both on-demand remote support and unattended access. Ideally, your remote access software should contain strong safeguards for your data, customization options that allow you to shape the software based on your needs, and an extensive feature list that helps your team troubleshoot faster.

How do I ensure that remote access software is secure?

Remote assistance software is secure if it's built based on a set of robust security protocols and standards. Zoho Assist is a remote access software that provides a higher level of security, with two-factor authentication, 256-bit AES encryption, and more. It is also one of the industry's most reliable, free remote assistance software, with an experienced team that's able to meet your requirements at all times.

Why is Zoho Assist the best remote access software?

Zoho Assist is one of the top remote access software solutions on the market, due to its wide variety of advanced features, multiple free and paid packages, and top-notch customer services offered. It is a reliable remote support software that offers a wide range of features under the free remote access package. It can be rebranded and can suit any business needs, as well as help you maintain an organized workflow at your enterprise.