Instant Remote Support Software. Unattended Remote Access Software.

Zoho Assist is cloud-based remote support and remote access software that helps you support customers from a distance through web-based, on-demand remote support sessions. Set up unattended remote access and manage remote PCs, laptops, mobile devices, and servers effortlessly. A few seconds is all you need to establish secure connections to offer your customers remote support solutions.

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Remote access solution for Windows, Mac & Linux - Zoho Assist
Remote assistance software - Zoho Assist

Initiate an on-demand or scheduled support session, share your screen, and manage your contacts with remote support in Zoho Assist. Get started today with highly rated, secure, and affordable remote support software.

Remote control solution - Zoho Assist
Remote support software - Zoho Assist

Configure, manage, troubleshoot, and establish control over your remote assets quickly using Zoho Assist's Unattended Remote Access tool. Easily set up computers for remote desktop connections using bulk deployment options.

Remote access tool - Zoho Assist
Free remote access software - Zoho Assist

Using our browser-based console, perform a wide range of actions like adjusting the quality of your remote screen, transferring files between the technician and customer, performing remote power operations, chating, and switching between monitors at the remote end.

Boost your GDPR readiness with Zoho Assist.

 

Outsourced IT & MSP Support

Remotely access computers anywhere in the world with ease. With remote access software you can manage remote computers efficiently to improve customer satisfaction.

 

Customer Support

Connect to customers' remote desktops. Establishing remote PC access allows you to troubleshoot faster and ensures your customers are happy.

 

IT Help Desks

Empower your IT help desk with a remote desktop software to resolve customers' issues remotely. Speed up resolution time and deliver outstanding service.

Plans & Pricing

Connect Remotely. Save time and money.

 

On-demand remote support

Troubleshoot a remote computer through ad-hoc or on-demand remote sessions with no prior installation. Invitees can also join a session through an email invite.

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Unattended remote access

Set up unattended remote access for computers, both inside and outside LAN. Mass deployment options available. Assist supports both Windows and Mac.

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File transfer

File transfer during a live session will help you send updates, patches, or any type of file to the remote computer. Transfer is completely secure with SSL 256-bit AES encryption.

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Voice and Video Chat

Interact with your customer and resolve issues faster by connecting to them on a voice or video chat during a remote session.

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Reboot and reconnect

Remote access software solution allows technicians to reboot any remote desktop with a single click and reconnect to the session without losing control.

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Multiple Monitor Support

Navigate between any number of monitors connected to the remote computer. Assist automatically detects active monitors in use.

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"It's snowing like mad where I am, and Zoho saved me a 90 minute round trip to reboot some resources. Thank you!"

William GoveiaIndiana Limestone, Ind.

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Support anyone remotely on the go.

You don't have to be tied to your work station anymore. Simply tap your mobile app and start using our remote access software to connect to a remote desktop and manage unattended remote computers anytime. Learn more

Free remote access app for Android & iOS - Zoho Assist

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What is Remote Access?

Remote access allows IT technicians to access and manage unattended remote computers, mobile devices, and servers. You can either connect to a remote device with a person on the other side or even connect to unattended devices.

What is remote access software?

Remote access software allows customer support technicians, technical support professionals, IT admins and others to access remote devices right from where they are. With remote access software, technicians will be able to initiate on-demand remote support sessions to remotely access, troubleshoot and configure devices for unattended access and access them any time you wish.

Why do I need a remote access tool?

The remote access technology allows MSPs, customer support representatives, and IT help desks to troubleshoot their customer's device from wherever they are. Besides remote troubleshooting, there is an increasing need for members of an organization to access critical resources from servers or devices located across the world. These needs are challenging at the best of times when people are working from their usual work location, let alone when people are working from home or on the road on a smartphone. Remote access tools help your IT staff and system administrators access all the resources they need to do their jobs through unattended remote access.

How to choose the best remote support software?

With different remote support software vendors in the market offering different things choosing the best remote support software is tricky and overwhelming. The best remote support software is one that allows both on-demand remote support and unattended access. Ideally, your remote access software should contain strong safeguards for your data, customization options that allow you to shape the software based on your needs and an extensive feature list that helps your team troubleshoot faster.

How do I ensure that remote access software is secure?

At minimum, your remote support software should offer the following security enhancements and data protection options:

  • SSL 256-bit AES encryption
  • Multi-factor authentication
  • Data anonymization
  • Consent-based access
  • Inactive session timeout