What is Remote Access?
Remote access allows IT technicians to access and manage unattended remote computers, mobile devices, and servers. You can either connect to a remote device with a person on the other side or even connect to unattended devices.
What is remote access software?
Remote access software allows customer support technicians, technical support professionals, IT admins and others to access remote devices right from where they are. With remote access software, technicians will be able to initiate on-demand remote support sessions to remotely access, troubleshoot and configure devices for unattended access and access them any time you wish.
Why do I need a remote access tool?
The remote access technology allows MSPs, customer support representatives, and IT help desks to troubleshoot their customer's device from wherever they are. Besides remote troubleshooting, there is an increasing need for members of an organization to access critical resources from servers or devices located across the world. These needs are challenging at the best of times when people are working from their usual work location, let alone when people are working from home or on the road on a smartphone. Remote access tools help your IT staff and system administrators access all the resources they need to do their jobs through unattended remote access.
How to choose the best remote support software?
With different remote support software vendors in the market offering different things choosing the best remote support software is tricky and overwhelming. The best remote IT support software is one that allows both on-demand remote support and unattended access. Ideally, your remote access software should contain strong safeguards for your data, customization options that allow you to shape the software based on your needs and an extensive feature list that helps your team troubleshoot faster.
How do I ensure that remote access software is secure?
At minimum, your remote support software should offer the following security enhancements and data protection options:
- SSL 256-bit AES encryption
- Multi-factor authentication
- Data anonymization
- Consent-based access
- Inactive session timeout