Overview

Store reviews enable you to manage the reviews for your app in the marketplace, i.e., the App Store and the Play Store. All the reviews and ratings are fetched from the marketplace and are available in the Apptics console. You can view the reviews, ratings, and reply to those reviews from within Apptics.

  • Navigate to Quality > Store reviews.

  • For now, the reviews are separated by a bundle Id/ package name filter at the top.

For Play Store reviews

  • Select the Package name (Eg: Play Store - com.zylker.com) from the dropdown.

  • Click Connect Google Play Console.

  • Add the Name, Client Id, and Client Secret and click Next.

  • Click on 'get it here' for the Google play console integration code. Then, add the Integration Code.

  • Click Add integration and you have successfully connected the Google Play Console account with Apptics.

  • Click on Add package Name and select the package name.

  • Click Save.

  • Once you have enabled store reviews for the package name, you will be directed to the Store Reviews Dashboard.

For App Store reviews

Create the App Store Connect API Key:

  • Log in to App Store Connect and navigate to Users and Access > Keys.

  • Click on the + sign to generate a new API key for Apptics.

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  • Enter the name and select the access level and click Generate.

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NOTE: You need to have admin access or App Manager access to fetch the reviews. You should have admin access for replying to reviews. You can read more about Apple Developer Program role permission here

  • Once the API key is generated, it will be added to the list of active keys.

  • Click Download and save the private key for later.

NOTE:  THE API KEY CAN BE DOWNLOADED ONLY ONCE. THE ISSUER ID AND THE API KEY ID ARE REQUIRED WHEN SETTING UP THE APPLE DEVELOPER PORTAL INTEGRATION IN THE APPTICS WEB CONSOLE

Add App Store Connect API Key to Apptics

  • Navigate to Quality > Store reviews and select the Bundle ID (Eg: App Store - com.zylker.com) from the dropdown.

  • Click on Connect App Store Credentials.

  • Add the App Store Connect API key name, Issuer Id, key Id, and the API key.

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  • Click Save.

  • Now Click on Add Bundle ID, choose the Bundle ID, and click Save.

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  • Once you have enabled store reviews for the Bundle ID, you will be directed to the Store Reviews Dashboard.

Store Reviews Dashboard

  • Once Store reviews are enabled for the selected Package name/ Bundle ID, you will see a list of all the reviews and the respective ratings displayed on the screen. The reviews are listed based on the selected date range.

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  • All the received reviews are then run through Sentiment Analysis and are categorized as Positive, Neutral, and Negative.

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  • You can drill down further by navigating to the individual tabs, i.e., Reviews Sentiment, Ratings, App Version, OS Version, Device Model, and Country.