End of Support - Product Support Life Cycle Information

Zoho has announced the end of technical support for Zoho Analytics build 4500 and below, effective from October 15, 2021. After every major release, we support legacy releases for a considerable period of time to help our customers upgrade to the latest build. We recommend customers to upgrade to the latest build to get the full benefit of new features, enhancements, bug fixes, and technical support.

Retired builds

Build numbersRelease dateTechnical support/maintenance ends on
4500 and belowJune 01, 2020October 15, 2021

Zoho Analytics upgrade plan

 
Choose your existing build number
  • Choose your existing build number
  • Build 4350 to 4500
  • Build 4000 to 4300
  • Build 3700 to 3900
  • Build 3600
 

Follow the step-wise sequence to upgrade to the latest build

  • 1Your build number is between 4350 to 4500
  • 2Download and install service pack to move to build 4550
  • 3Download and install service pack to move to build 4600
  • 4Download and install service pack to move to build 5000
  • 5Download and install service pack to move to build 5030
 

Follow the step-wise sequence to upgrade to the latest build

  • 1Your build number is between 4000 to 4300
  • 2Download and install service pack to move to build 4350
  • 3Download and install service pack to move to build 4550
  • 4Download and install service pack to move to build 4600
  • 5Download and install service pack to move to build 5000
  • 6Download and install service pack to move to build 5030
 

Follow the step-wise sequence to upgrade to the latest build

  • 1Your build number is between 3700 to 3900
  • 2Download and install service pack to move to build 4000
  • 3Download and install service pack to move to build 4350
  • 4Download and install service pack to move to build 4550
  • 5Download and install service pack to move to build 4600
  • 6Download and install service pack to move to build 5000
  • 7Download and install service pack to move to build 5030
 

Follow the step-wise sequence to upgrade to the latest build

 

Instructions to upgrade :

Follow the below steps one by one, do not skip any steps.

  • Shut down Zoho Analytics.
    • Windows installations- Open the services window (Run--> services.msc) and stop the "Zoho Analytics" service. The other two Zoho Analytics services (Accounts and reports) will shutdown automatically.
    • Linux installations- Run the shutdown.sh command from the directory \ZohoAnalytics\bin
  • As a best practice, take a complete backup of 'Zoho Analytics Home' folder.
  • The Zoho Analytics installation directory should have the following permissions configured. This is a pre-requisite for a successful upgrade. This permission can be revoked after the upgrade is complete.
  • Run the UpdateManager.bat script (sh UpdateManager.sh for Linux) under the 'Zoho Analytics Home/bin' folder which invokes the Update Manager tool.
  • Browse and select the Service pack file (.ppm) saved in your computer.
  • Click Install to initiate the upgrade process.
  • Once you see the "Installed" message on your screen, click Finish to complete the installation.
  • Start Zoho Analytics application.

How to locate my build number?

  • In the Zoho Analytics application, click on the Help icon present on the top right corner.
  • Click on the About menu item.
  • In the information displayed, you can find the build number.
  • Check the image guide to locate the build number.

Note

  • < Zoho Analytics Home> refers to the directory in which you have installed the Zoho Analytics product. This directory location is specified by you when you install the product.

FAQ

  1. What is 'End of technical support'?
    End of technical support only means technical assistance will not be available for the specified builds past the retirement dates. However, our engineers will assist you in upgrading to the latest build provided you have a valid AMS contract.
  2. Why should I upgrade?
    Upgrading to the latest builds will give you access to the latest features, enhancements and bug fixes.
  3. Is the upgrade done free of cost?
    All customers under a valid AMS contract are eligible for upgrades at no additional cost.
  4. My Zoho Analytics subscription has expired. How can I upgrade?
    You have to renew your subscription before you can upgrade. Please write to sales@zohocorp.com for a renewal price offer.
  5. How long will you provide support for older builds?
    Support will be provided for older builds (mentioned above) till the end of the support date.

Need Help?

Want help with upgrading to the latest build of Zoho Analytics? Please email us at onprem-support@zohoanalytics.com