Actility gains full operational control with Zoho Analytics



"Zoho Analytics On-Premise gives me the full control I need. I can manage the product myself, create advanced queries, and scale data without limits. It’s powerful, easy to use, and incredibly flexible. I’ve built complex queries and never felt restricted by the tool."

- Pedro Da Silva,
Vice President Customer Deployment and Operations, Actility

The company

Founded in 2010, Actility is a global provider of IoT connectivity platforms and network infrastructure solutions. Headquartered in France, the company supports enterprise-grade deployments in sectors like energy, logistics, agriculture, and smart infrastructure. Actility has a strong global presence across Europe, North America, and the APAC region.

The challenge

The company employs around 130 people, with a 30-member IT operations team distributed across different sites. They needed a powerful analytics solution to keep up with its growing infrastructure and customer operations. The IT team initially depended on NetSuite ERP and later evaluated Microsoft Power BI for reporting and analytics. However, both platforms fell short in flexibility, scalability, and ease of use.

While they were using Zoho Desk to manage support, analyzing ticketing data alongside operational KPIs was difficult. The lack of unified reporting limited their ability to identify trends, resolve issues quickly, and maintain SLA compliance across teams.

The operations team needed a robust analytics platform that offered:

  • The ability to work with very large datasets and near real-time data
  • Flexibility to build custom reports and dashboards from scratch
  • Extensive API support to integrate with their internal systems
  • More control over data, beyond what SaaS BI platforms offered
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"I’m quite technical—I like to program, and I need full control over what I’m doing. Microsoft’s solution was limiting. It wasn’t giving me the customization or access I needed."

- Pedro Da Silva,
Vice President Customer Deployment and Operations, Actility

The solution

After evaluating multiple BI platforms, the IT team chose Zoho Analytics for its flexibility, advanced API capabilities, and powerful custom analytical capabilities. While the SaaS version worked initially, data scale and cost concerns led them to adopt the on-prem edition for greater control and performance.

This allowed them to manage large volumes of data across global platforms while maintaining security, compliance, and performance. They built custom tables, defined data models, and performed complex calculations without limitations.

Actility uses Zoho Analytics On-Premise to:

  • Meet their scalability, performance, and compliance needs
  • Automate data synchronizations across ERP systems, ticketing tools, IoT platforms, and internal databases using APIs
  • Build and embed dashboards into enterprise systems to deliver real-time, customer-facing insights
  • Visualize operational trends and performance with intuitive dashboards that monitor incident patterns, platform usage, and business growth

Notably, Actility has also been reselling Zoho Analytics to their enterprise customers for the past two years, significantly increasing the product's value proposition and enabling customers to track, monitor, and analyze key metrics in real time.

"I needed full control over how I manage data, create reports, and share dashboards. The on-prem version gave me exactly that, along with the ability to manage massive datasets and use APIs extensively. That’s why I chose Zoho Analytics."

- Pedro Da Silva,
Vice President Customer Deployment and Operations, Actility

Benefits and ROI

Zoho Analytics On-Premise has become a core part of Actility's IT strategy, delivering:

  • End-to-end data visibility across sales, production, operations, and customer support
  • Complete control over data with secure on-premises hosting
  • Advanced real-time tracking of revenue, production, and ticketing performance
  • Custom dashboards shared with customers for transparent reporting
  • Faster decision-making powered by hourly-updated metrics
  • Extended usability across business units—from IT and Ops to Sales and Manufacturing
  • New revenue streams by reselling Zoho Analytics to enterprise clients