Sharing Diagnostic Information

Sharing Diagnostic Information

Zoho Analytics on-premises will gather a set of diagnostic information as part of your request to the support team. This enables us to identify the issue and solve it earlier. We will treat this information in accordance with our privacy policy. However, you could also choose not to send diagnostic information.

The following are the information gathered as part of a support request:

  • Edition - The edition of Zoho Analytics on-premises, which is running in your machine i.e., the Professional or the Personal edition.
  • Build Number - The release version of Zoho Analytics on-premises.
  • Account - The name of the company which owns the copy of  Zoho Analytics on-premises. For evaluation users, this will say ZOHO Corp.
  • License Type - The version of Zoho Analytics on-premises you are using i.e., paid version, evaluation version or the free version of Zoho Analytics on-premises.
  • License Expiry Date or Eval Days Left - The date when the current license expires or when the trial period ends.
  • Application Running Since - Time at which the application was last restarted.
  • OS Details: OS type, version & architecture (32 or 64 bit).
  • Heap Memory Details - JVM's Heap Memory usage of the Zoho Analytics application
  • DB Sizes - Space occupied by Zoho Analytics on-premises' database, on disk.
  • Browser Version - Type & version of the web browser used to access Zoho Analytics on-premises, when the request is raised.
  • Latest Log file - The latest log file alone to avoid large attachments and latency.

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Write to us: onprem-support@zohoanalytics.com