Sharing Diagnostic Information

You can choose to send diagnostic information to the support team as part of your request. This information will be treated in accordance with our privacy policy. 

The following are the information gathered as part of a support request:

• Edition: The edition of Zoho Analytics On-Premise that is running in your machine.

• Build Number: The release version of the product.

• Account: The name of the company which owns the copy of the product. For evaluation users, this will say ZOHO Corp.

• License Type: The version of Zoho Analytics On-Premises being used, i.e., paid, evaluation, or free versions.

• License Expiry Date or Eval Days Left: The date when the current license expires or when the trial period ends.

• Application Running Since: The time at which the application was last restarted.

• OS Details: OS type, version and architecture (32 or 64 bit).

• Heap Memory Details: JVM's Heap Memory usage of the Zoho Analytics application.

• DB Sizes: The space occupied by Zoho Analytics' database, on disk.

• Browser Version: The type and version of the web browser used to access Zoho Analytics when the request is raised.

• Latest Log file: Only the latest log file, to avoid large attachments and latency.