Site24x7

Site24x7 Advanced Analytics

Advanced Analytics for Site24x7 helps to improve your service/platform availability & quality with meaningful insights on outages, alarms, monitors, and infrastructure,

You can easily track the outages by analyzing the key metrics such as downtime count, duration of outage, frequency, and more across locations. This helps in identifying the root cause of downtime and take appropriate steps to maximize website, application and server performance and availability.

The connector comes with 85+ handpicked default reports and dashboards, which provide in-depth insights on various metrics to get a complete overview of all your monitors instantly. 

General

  1. What is Zoho Analytics?
  2. Why Site24x7 Advanced Analytics?
  3. Who can subscribe to the Zoho Analytics connector?

Pricing & Trial

  1. How much does this connector cost?
  2. Do you provide trial evaluation for this connector?
  3. What do you mean by 'Users' in the (connector) pricing plan?
  4. What do you mean by 'Rows'/'Records' and how is it calculated in the pricing plan?

Setup

  1. How do I set up the Site24x7 Advanced Analytics connector?
  2. How long should I wait for my Site24x7 data to initially appear in Zoho Analytics?
  3. I got this email which said 'Setup Process Failed'/'Synchronization Process Failed'. What should I do?
  4. How frequently can I synchronize my data with Zoho Analytics?
  5. Can I edit the Site24x7 Advanced connector Synchronization setting?
  6. Can I synchronize my Site24x7 data instantly?
  7. Can I set up the Site24x7 Advanced Analytics in any other existing Workspace or any other Advanced Analytics Workspace?
  8. Can I add/modify data in the Site24x7 data tables within Zoho Analytics?
  9. Can I add new columns to the Site24x7 data tables within Zoho Analytics?
  10. Can I add new data tables in this Workspace to create reports & dashboards?
  11. How do I Re-authenticate my Site24x7 account in Zoho Analytics?
  12. How can I remove the site24x7 integration?

Reporting Features

  1. What are the modules in Site24x7 on which I can create reports?
  2. How do I create reports over my Site24x7 data?
  3. Can I create reports using the columns from different modules?
  4. What are the report types supported by Zoho Analytics?
  5. What are Formulas in Zoho Analytics?
  6. What are the default formulas that get added by Zoho Analytics on setting up this connector?
  7. How do I create my own custom formulas in Zoho Analytics?
  8. Can I combine data from other sources with the data from Site24x7 to create reports and dashboards?
  9. Can I join data from multiple tables to create reports?
  10. What are Query Tables?

Users, Sharing & Collaboration

  1. How do I share the reports in Zoho Analytics with my colleagues?
  2. What are the user roles available in Zoho Analytics?
  3. Why can't other users edit the reports that I have shared with them?
  4. Can I export a report/dashboard?
  5. How can I print the reports & dashboards created in Zoho Analytics?
  6. How can I email reports & dashboards created in Zoho Analytics in a scheduled manner?

Solutions

  1. Does Zoho Analytics offer Embedded Analytics or rebranding?
  2. How do I create reports on internet service performance for each Monitor Groups?
  3. How do I create reports on& infrastructure performance for each Monitor Groups?
  4. How do I create reports on outage/downtime for each Monitor Group ?

Help & Support

  1. How do I get technical support on Zoho Analytics?
  2. Can I have someone from Zoho do a demo for me?

General

1. What is Zoho Analytics?

Zoho Analytics is a self-service business intelligence and analytics platform that helps you derive insights from your business data, through its powerful reporting and analytical capabilities. You can create dynamic and interactive reports and dashboards in minutes, with no IT help.

Zoho Analytics offers the following important capabilities:

2. Why Site24x7 Advanced Analytics?

Advanced Analytics for Site24x7 allows you to analyze your end-user experience with powerful analytics. This helps you in improving your service/platform availability with meaningful insights on outages, alarms, monitors, and infrastructure.

You can easily track the outages by analyzing the key metrics such as downtime count, duration of outage, frequency, and more across locations. This helps in identifying the root cause of downtimes and make appropriate steps to maximize website/application/server performance.

Advanced Analytics for Site24x7 brings in all the capabilities of Zoho Analytics described below.

3. Who can set up this Zoho Analytics connector?

Users with paid accounts of both Zoho Analytics (at least the Basic plan) and Site24x7. Zoho CRM Plus and Zoho One users can set up this connector.

Users with the following roles can configure this connector.

  • Site24x7 - Super Admin
  • Site24x7 - MSP admin
  • Zoho Analytics - Account Administrator
  • Zoho Analytics - Organization Administrator

Pricing & Trial

1. How much does this connector cost?

Site24x7 Advanced Analytics is bundled free for all the paid users of Zoho Analytics. The Zoho Analytics paid plans start at $25 per month. Click to learn more about Zoho Analytics pricing.

2. Do you provide trial evaluation for this connector?

Yes, we do provide a 15-day free trial for this connector from the date of set up.

3. What do you mean by 'Users' in the (connector) pricing plan?

Anyone to whom you privately share your Workspace, tables (data), reports and dashboards, created in Zoho Analytics, for collaboration is considered a 'User' in Zoho Analytics. A user is identified by his/her unique email address, with which their Zoho Analytics account was registered.

Suppose you subscribe to the Zoho Analytics Standard plan, you can privately share the data/reports in your account and collaborate with 4 other persons. Now your Zoho Analytics account is said to have 5 users (including yourself).

4. What do you mean by 'Rows'/'Records' and how is it calculated in the pricing plan?

In Zoho Analytics, a row or record is defined in the same context as in a database (or spreadsheet). In simple terms, a table consists of rows (records) and columns (fields). Each row in a table represents a set of related data and has the same structure. For example, in a table that represents "Alarms", each row would represent a single record. The number of rows calculated for pricing is the sum of all rows/records stored across all your workspace tables in your Zoho Analytics account.

Setup

1. How do I set up the Site24x7 Advanced Analytics connector?

2. How long should I wait for my Site24x7 data to initially appear in Zoho Analytics?

Initial data import will take from a few minutes to a couple of hours depending on the volume of data in your Site24x7 account. You will receive an email notification once the import is complete. If you access the workspace before the initial fetch is complete, it will not display any data (empty tables i.e., tables with zero rows). 

3. I got this email which said 'Setup Process Failed'/'Synchronization Process Failed'. What should I do?

The import/sync process of your Site24x7 data can fail sometimes, due to a variety of reasons. Hence, you may receive such emails occasionally. The Zoho Analytics team will look into it immediately and get back to you, after taking the required corrective action.

Case 1: You will receive the Setup Process Failed mail when there is a failure during the initial fetch. In this case, we request you to:

  1. Open the Workspace in which you have set up the connector.
  2. Click the Data Sources button in the Explorer tab.
  3. In the Data Sources page that opens click the Retry Now link.
  4. If the issue persists please do write to support@zohoanalytics.com. We will look into it and get back to you immediately.

Case 2: You will receive the Synchronization Failed mail if there is any failure during the data synchronization process between Site24x7 and Zoho Analytics, after the initial setup & import of data. This might be a momentary failure due to any internal issues. This import schedule will get suspended if there are five successive failures.

4. What are the modules and fields in Site24x7 that will be synchronized in Zoho Analytics Workspace?

You can synchronize the following data from Site24x7 into Zoho Analytics.

  • Account Details - Account Id, Account Name
  • Alarms - Monitor Id, Location Name, Country, Continent, Start Time, End Time, Status, Resolved IP, Reason, Duration in Seconds, Duration in Minutes, Duration in Hours
  • Child Entity - Monitor Id, Child Id, Child Name, Child Type, Tag Ids
  • Child Entity Performance - Child Id, Date, Attribute Name, Minimum, Maximum, Performance, Sum, Count, NinetyFifth Percentile, Standard Deviation, Units, Attribute Key
  • Group Mapper - Group Id, Monitor Id
  • Infrastructure Performance - Monitor Id, Date, Attribute Name, Minimum, Maximum, Sum, Count, Performance, NinetyFifth Percentile, Standard Deviation, Units, Attribute Key
  • Internet Services Performance - Continent, Monitor Id, Country, Location Name, Date, Attribute Name, Minimum, Maximum, Sum, Count, Performance, NinetyFifth Percentile, Standard Deviation, Units, Step Id, Attribute Key
  • Monitor Groups - Account Id, Group Id, Group Name, Tag Ids
  • Monitors Inventory - Monitor Name, Monitor Id, Monitor Type Name, Monitor Type Key, Inventory Status, Category, Data Collection StartTime, Host Name, FQDN, IP Address, DataCenter Id, Cloud Server, Tag Ids, Account Id
  • Tags - Tag Id, Tag Name, Account Id
  • Transaction Step - Monitor Id, Step Id, Step Name

5. How frequently can I synchronize my data with Zoho Analytics?

You can synchronize your data from Site24x7 into Zoho Analytics once every day. 

5. Can I edit the Site24x7 connector Synchronization setting?

Yes, you can edit the Site24x7 connector synchronization setting if you are the administrator of the Site24x7 Advanced Analytics. To do so,

  1. Open the corresponding Site24x7 Advanced Analytics Workspace in Zoho Analytics.
  2. Click Data Sources on the left panel. 
  3. In the Data Sources page that opens, click the Edit Setup link.
  4. The Edit Setup - Site24x7 Setup dialog will open. Modify the settings as needed. 
  5. Click Save. The synchronization setting will be modified and data will be synced in the next synchronization interval.

6. Can I synchronize my Site24x7 data instantly?

Yes, you can synchronize your Site24x7 data instantly when needed.
To synchronize your data instantly:

  1. Open the Data Sources page
  2. Click Sync Now. Site24x7 data will get instantly synchronized. 
Note:
This option can be used up to five times between the schedules

7. Can I set up the Site24x7 Advanced Analytics in any other existing Workspace or any other Advanced Analytics Workspace?

Yes, you can set up the Site24x7 Advanced Analytics in any of the existing Workspace or in any of the Advanced Analytics Workspace to analyze data together. You can do this by creating a new table by importing data. 

8. Can I add/modify data in the Site24x7 data tables within Zoho Analytics?

No, you cannot add/modify data in the Site24x7 data tables. Data from Site24x7 application will automatically get synced into Zoho Analytics in the different tables. You cannot edit any of this data or add new data records from within Zoho Analytics.

However, you can add new tables and add/import data into that, to create reports combining it with the data from Site24x7.

9 Can I add new columns to the Site24x7 data tables within Zoho Analytics?

No, you cannot add new columns. But, you can add Custom and Aggregate Formulas (i.e., calculated fields) to these tables to help you create powerful reports. Refer to Adding Formulas to know more about this.

10. Can I add new data tables in this Workspace to create reports & dashboards?

Yes, you can add new data tables. Click New > New Table to add a new table in the existing Site24x7 Advanced Analytics Workspace. With this feature, you can import data from other sources or add them manually into your Workspace to analyze and create reports combining this with your Site24x7 data. 

Refer:

11. Can I transfer my Site24x7 connector configuration to another user?

Yes, the Site24x7 connector in your account, can be transferred to another Administrator in the Organization.

An Account Administrator can transfer the connector by transferring the account to an Organization Administrator. An Organization Administrator can transfer the connector setup to another Administrator by unsubscribing from the Organization.

12. How do I Re-authenticate my Site24x7 account in Zoho Analytics?

You can re-authenticate the setup by following the below steps. 

  1. Open the Data Sources page.
  2. Click Re-authenticate. Your account will be re-authenticated.

13. How can I remove the site24x7 integration?

You can remove the site24x7 connector integration from the Data Source page.

  1. Open the Data Source page
  2. Hover the mouse over the Site24x7. A Settings icon will appear. 
  3. Click the Settings icon then select Remove Data Source.
  4. The data synchronization from Site24x7 into this Workspace will be removed. However, you will still be able to access this Workspace with existing data. 

Reporting Features

1. What are the modules in Site24x7 on which I can create reports?

Zoho Analytics will synchronize the data specified in this question into the Site24X7 Advanced Analytics workspace. You can create reports using this data. 

2. How do I create reports over my Site24x7 data?

3. Can I create reports using the columns from different modules?

Yes, you can create reports using the columns from different tables. All the modules (tables) from Site24x7 will be linked by default. You can create reports by simply dragging and dropping the required columns into the reports designer.

4. What are the report types supported by Zoho Analytics?

Zoho Analytics supports a wide variety of reports.

  • Charts
    • Pie
    • Bubble
    • Packed Bubble
    • Bar
    • Stacked bar
    • Line
    • Smooth Line
    • Scatter
    • Combination
    • Map Chart
    • Area
    • Stacked Area
    • Web
    • Funnel
    • Doughnut
    • Table View
  • Pivot tables (Matrix Views)
  • Summary view
  • Tabular view
  • KPI Widgets
    • Single Numeric Widget
    • Dial Chart Widget
    • Bullet Chart Widget
  • Dashboards (multiple reports arranged in the same page)

5. What are Formulas in Zoho Analytics?

Formulas, as the name indicates, are calculations that help you derive key business metrics that can be used for reporting and analysis. Zoho Analytics provides a powerful formula engine to create any type of calculations required, to enable creating the required reports. Refer to Adding Formulas in Zoho Analytics to know more.

6. What are the default formulas that get added by Zoho Analytics on setting up this connector?

The default formulas added by Zoho Analytics are listed below. You can view these formulas by opening the corresponding table and selecting Add > Edit Formulas from the toolbar.

The following are the default formulas in the Alarms table.

Formula NameFormula TypeFormulaDescription
Duration in SecondsFormula Columndateandtimediff(second,"Alarms"."Start Time","Alarms"."End Time")This formula calculates the duration of alarm in seconds.
Duration in MinutesFormula Column"Duration in Seconds"/60This formula calculates the duration of alarm in minutes.
Duration in HoursFormula Column"Duration in Minutes"/60This formula calculates the duration of alarm in hours.
Outage in SecondsAggregate Formula sumif("Alarms"."Status" = 'DOWN',"Alarms"."Duration in Seconds",0)This formula calculates the outage in seconds.
Outage in MinutesAggregate Formulasumif("Alarms"."Status" = 'DOWN',"Alarms"."Duration in Minutes",0)This formula calculates the outage in minutes.
Outage in HoursAggregate Formulasumif("Alarms"."Status" = 'DOWN',"Alarms"."Duration in Hours",0)This formula calculates the outage in hours.

The following are the default formulas in the Child Entity Performance table.

Formula NameFormula TypeFormulaDescription
PerformanceFormula Column"Sum"/"Count"This formula calculates the performance of the Child Entity.

The following are the default formulas in the Infrastructure Performance table.

Formula NameFormula TypeFormulaDescription
PerformanceFormula Column"Sum"/"Count"This formula calculates the performance of Infrastructure.
 

The following are the default formulas in the Internet Services Performance table.

Formula NameFormula TypeFormulaDescription
PerformanceFormula Column"Sum"/"Count"This formula calculates the performance of Internet Services.
 

7. How do I create my own formulas in Zoho Analytics?

To know how to create your own formulas, refer to the Adding Formulas in Zoho Analytics help page.

8. Can I combine data from other sources with the data from Site24x7 to create reports and dashboards?

Yes, you can combine data from your other sources with your Site24x7 data for analysis.

To do this, you need to add/import a new data table into the Site24x7 Advanced Analytics Workspace as explained in the previous question and then join the data from the new table with the tables in the Site24x7 Analytics.

Follow the below steps to join tables the Site24x7 tables along with the data from any other source using the lookup column. To join two tables using a lookup relationship, it is essential that the tables have at least one column which is common between them.

  1. Open the corresponding table, right-click the column header and select Change to Lookup Column.
  2. In the Change to Lookup Column dialog that opens, select the column to look up.
  3. Click OK.

Click to learn more.

9. Can I join data from multiple tables to create reports?

Yes, you can join data from multiple tables to create the reports. Refer to Joining Tables in Zoho Analytics for detailed help on this.

10. What are Query Tables?

Zoho Analytics allows you to derive the data required by writing standard SQL SELECT Queries. This feature is called Query Tables. With Query Tables, you can prepare data and derive data for reporting and analysis. Click here to know how to create Query Tables in Zoho Analytics.

Users, Sharing & Collaboration

1. How do I share the reports in Zoho Analytics with my colleagues?

You can easily share the reports that you create with the other users in your organization. Refer to Sharing and Collaboration help page for more details on this.

Once you privately share a report to your colleagues they will be able to access the reports as you do. Refer here to know how to access the reports.

2. What are the user roles available in Zoho Analytics?

Zoho Analytics offers three user roles - Account Administrator, Organization Administrator, Workspace Administrator, and User. Click to know more about the Zoho Analytics Organization Model and User Roles.

3. Why can't other users edit the reports that I have shared with them?

This is the expected behavior. Only when the users to whom the reports are being shared is set as an Organization Administrator or a Workspace Administrator, they will be able to edit the reports. If a normal user wants to edit the report, he/she will have to save the report with a new name using the Save As option toolbar. The User can edit this report. To know more about user roles click here.

4. Can I share the same report created, to multiple users with different criteria associated so that they see different data?

Yes, you can. Refer to the topic Apply filter criteria.

5. Can I export a report/dashboard?

Yes, you can export the report/dashboard in various file formats such as CSV, EXCEL, PDF, HTML, and Image. Click to know more.

6. How can I print the reports & dashboards created in Zoho Analytics?

To print the report/dashboard, you first need to export it. You can export the report in various file formats such as CSV, XLS/XLSX, PDF, HTML, and PNG/JPG. Click to know more.

Note:
If you are a user to whom a report has been shared and you want to take a print, ensure you have been provided the Export permission by the Administrator to the report, only then you will be able to print the report.

7. How can I email reports & dashboards created in Zoho Analytics in a scheduled manner?

You can schedule reports and dashboards to be emailed automatically If you are an Account Administrator, an Organization Administrator, or a Workspace Administrator. Refer to the email schedule section in this help documentation.

Solutions

1. Does Zoho Analytics offer Embedded Analytics or rebranding?

Yes, Zoho Analytics supports various rebranding options such as Portal rebranding/white labeling and Logo Rebranding.

2. How do I create reports on internet service performance for each Monitor Groups?

3. How do I create reports on infrastructure performance for each Monitor Group?

4. How do I create reports on outage/downtime for each Monitor Group?

Help & Support

1. How do I get technical support on Zoho Analytics?

We offer 24x5 technical support (Monday to Friday). In case if you need our assistance kindly do mail us your questions to support@zohoanalytics.com.

You can also reach out to us on our toll-free numbers.

United States: +1 (888) 900 9646
United Kingdom: +44 (20) 35647890
Australia: +61-2-80662898
India: +91-44-67447000

2. Can I have someone from Zoho do a demo for me?

Yes, certainly. Register for a demo in this page

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