ManageEngine ServiceDesk Plus (SDP) is the widely popular help desk software loved by IT managers world wide. We are excited to announce the advanced analytics add-on for SDP, powered by Zoho Reports.
Why advanced analytics for SDP?
As IT managers and their teams fight IT fires every day, the effort required to analyze service desk data becomes an additional overhead for them. And IT technicians have to write complex scripts/queries to generate the right reports. Not anymore, because with this integration with Zoho Reports, SDP customers can create fine-grained reports with easy drag-and-drop actions, without writing database queries. The add-on also comes pre-packed with 80+ useful reports and dashboards.
Setting it up
The below slideshow provides step-by-step instructions of how to set up the advanced analytics add-on for SDP.
And this slideshow explains how to create ad hoc reports on top of SDP data.
Pricing and other info
The add-on is available for all editions of SDP and Zoho Reports, including the Free editions. For more details, you can also refer to this help documentation page.