Error codes in UserManagement API

This section lists all possible error response codes that could be sent from the Zoho Analytics server on failure of UserManagement APIs. You can use this for appropriate error handling.

ERROR CODES

Error-Code	Reason	Solution
6021	Activating Users not allowed since the users count exceeds the allowed limit for your Zoho Analytics Plan.	You can upgrade your Zoho Analytics Account or you can get additional users as add-ons. You can manage your plan by clicking the “Subscription” link at top after you log into Zoho Analytics. For more details on Zoho Analytics pricing visit:
8504	The required parameter is not proper or has not been sent.	Send the parameter with valid data.
8506	The mentioned parameter has been sent more than the required count.	Check and remove that extra parameter mentioned in the response.
8509	The Email Ids provided in ZOHO_EMAILS parameter is not proper / not in the EMAIL ID format.	Check the email addresses passed in the parameter and provide a proper email address.
8516	Invalid value passed in the mentioned parameter.	Provide the valid data to the mentioned parameter.
8533	The user email address provided in the URL is an improper format.	Provide a valid email address.

In case you encounter any other errors, please mail the API request URL parameters and error response details to support@zohoanalytics.com. Zoho Analytics Team will get back to you shortly with the best possible solution.

Sample Error:

XML Json

Copied<responseuri="/api/EmailAddress"action="ADDUSER">
    <error>
        <code>6021</code>
        <message>
            Sorry, you cannot activate additional user(s). Your plan limit
            allows you to have only 2 shared users.Kindly
            Upgrade your plan to activate more users.
        </message>
    </error>
</response>

Copied{"response":
    {"uri": "\/api\/email",
        "action": "ADDUSER",
        "error":
        {"code":6021,
            "message": "Sorry, you cannot activate additional user(s).
                        Your plan limit allows you to have only 2
                        shared users.Kindly ;Upgrade your plan to activate
                        more users."}}}