Troubleshooting

Troubleshooting

Setting the correct folder permissions for upgrade

The Analytics Plus installation directory should have the following permissions configured. This is a pre-requisite for a successful upgrade.

Steps to setup the necessary permissions:

Step 1:

Navigate to the directory where Analytics Plus is installed. The default directory is C:\ManageEngine\AnalyticsPlus

Step 2:

Right click on the AnalyticsPlus folder and select properties.

Step 3:

Select the Security tab on the properties window.

Step 4:

Click on Edit and then Add. Type in Everyone and then click on OK.

Step 5:

Select Everyone and click on Full control. Select OK to save.

Step 6:

Please delete the "Patch" folder present in the Analytics Plus installation directory (<ManageEngine>\AnalyticsPlus) before you try to upgrade again.

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