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Frequently Asked Questions on VAT

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What do I need to do to validate my Tax Free Shopping?

To validate your Tax Free Shopping:

  • Seek help from a Planet Tax Free staff member, or locate a self-service kiosk at the airport, seaport, or land border crossing before you check in your luggage and go through security control.

  • Keep your passport and boarding pass ready for VAT refund verification purposes. You may be asked to produce the Tax Free form as well.

  • Your forms will be validated digitally and you will receive a confirmation from the Planet Tax Free employee or the self-service kiosk.

You may be asked to show that your goods are unused. You may also be selected for additional inspection after you finish going through security control. If so, you will be notified by Planet Tax Free staff or the self-service kiosk.

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