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Frequently Asked Questions on VAT

Last updated on 03 January, 2019


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What is the procedure to get my goods validated and get a tax refund using the self-service kiosk?

Before you check in your luggage, you will need to take the goods that you bought to a validation point in the airport and follow the steps below:

  • Scan or enter your passport number or GCC National ID card.

  • Follow the instructions on the screen. Once you’ve completed the validation process, you will see a green light. If you see a red light, contact a member of the Planet staff for help.

  • Choose a refund method (credit/debit card or cash), Planet will process the refund.

Please note that the maximum refund amount provided in cash is AED 10,000 per tourist. Any amount over this value will be processed to your credit/debit card.

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