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Frequently Asked Questions on VAT

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How does Tax Free Shopping work?

When the tourist makes an eligible purchase of at least AED 250, the shop assistant will need to:

  • Issue a Tax Free tag along with the sales receipt.
  • Scan the Tax Free tag to link the transaction with the tourist’s passport or GCC National ID card using the smartphone app or the web portal.
  • Enter all the required details, like the transaction amount and the tourist’s passport or GCC National ID card details.

The web portal or the app will display the VAT amount that will be refunded to the tourist.

Once the tags are validated, the tourist will receive a refund of 85% of the VAT, minus a AED 4.80 fee for the Tax Free tag. This amount will be calculated automatically during purchase and validation.

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