## Documentation Index

Access the complete documentation index at:
https://www.zoho.com/ae/books/kb/llms.txt

Use this file to discover all available documentation pages before proceeding.

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# Should I send a predefined message to my customer to initiate the chat if I give End Session?

If the chat session has not expired, you need not send a predefined message after clicking End Session. You can simply click **Chat** and continue the conversation. End Session will allow other users of your organisation to chat with the customers without taking over the chat session.

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