## Documentation Index

Access the complete documentation index at:
https://www.zoho.com/ae/books/help/llms.txt

Use this file to discover all available documentation pages before proceeding.

# Customer Approval For Time Entries

Customer Approval allows you to get your time entries verified and approved by the clients you’re working for. This would let the clients know the total number of hours you’ve worked for them. The approved time entries alone can later be invoiced to the client.

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### Understand Customer Approvals

Let us try to understand Customer Approval with the help of a scenario.

**Scenario:** Andy and his team of employees work on a project, for which they are paid based on the number of hours they work. He records the work done by each employee and sends the time entries to his customer for approval. The customer gets to know the exact number of hours spent on each task and the total time spent on finishing the project. Once the time entries are approved by the customer, Andy can invoice the client for the same, thus making the whole process smooth and easy for both the Andy and his client.

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### Enable Customer Approvals

*   Log in to your Zoho Books organization.
*   Go to **Settings** on the top right corner of the page.
*   Select **Timesheet** under _Preferences_.
*   Check the **Enable Customer Approvals for time entries** option.

![Enable Customer Approval](/books/help/images/customer-approval/enable-approvals.png)

If you haven’t enabled projects and timesheets in the customer portal, a pop-up will appear asking you to enable it.

*   Check the **Enable Projects and Timesheet in Customer Portal** option.
*   Click **Save and Enable** to let your customers view your customer approvals from the Customer Portal.

![Enable Customer Approval](/books/help/images/customer-approval/approvals-portal-enable.png)

**Insight:** Customer Approvals are only available for customers for whom you’ve enabled the [customer portal](https://www.zoho.com/ae/books/help/customer-portal/).

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### Create Customer Approvals

Once you have enabled Customer Approval, you can view it by going to **Time Tracking** and selecting **Customer Approvals**.

Customer Approvals are available only for projects for which you’ve enabled them.

To enable Customer Approval for a project:

*   Mark the box **Enable Customer Approval for the time entries of this project** when creating a new project or editing an existing project.

![Create Customer Approval](/books/help/images/customer-approval/enable-approval-new.png)

There are two ways through which you can create customer approvals:

#### 1\. From the Customer Approvals Module

*   Go to the **Time Tracking** module in the left sidebar.
*   Select **Customer Approvals**.
*   Click **\+ New Create Approval** in the top right corner of the page.

![Create Customer Approval](/books/help/images/customer-approval/create-approval1.png)

#### 2\. From the Timesheet Module

*   Go to the **Time Tracking** module in the left sidebar.
*   Select **Timesheet**.
*   Select the time entries that need to be sent for approval.
*   Click the **Submit for Customer Approval** button on the top.

![Create Customer Approval](/books/help/images/customer-approval/create-approval2.png)

Once you choose any of the above methods, you’ll need to fill in the following details:

![Create Customer Approval](/books/help/images/customer-approval/creation-page.png)

*   Choose a customer from the **Customer Name** dropdown.
*   Provide a name for the approval in the **Name** field.
*   Select the projects for which you’d like to include time entries from the **Projects** dropdown.
*   Add a description (if any) for the customer approval in the **Description** field.
*   Choose a due date in the **Due Date** field if you want your client to approve the time entries before a specific date. 
*   Select the time entries you wish to send your customer under **Timesheet**.
*   Click **Save and Submit** to save and submit the approval immediately. Next, click **Submit for Approval** in the following pop-up.
*   Click **Save** to save and submit it later.

**\*\*Note:** You cannot include the time entries that have already been invoiced in a customer approval.

# Customer Approval Actions

The **Customer Approvals** tab lists all your customer approvals which can then be submitted, approved or rejected.

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### Approving Customer Approvals

There are three ways by which a Customer Approval can be approved.

**1\. From the Customer Portal**

*   Your clients can view your customer approvals from the **Timesheet** tab in the Customer Portal. 
    
*   From here, they can then approve a time entry by clicking the **Approve** button on the top right corner. 
    

![Approve Customer Approval](/books/help/images/customer-approval/portal-approve.png)

As soon as a time entry is approved, you will get notified within Zoho Books.

**2\. From the Timesheet Module**

*   Go to the **Timesheet** module under the **Time Tracking** tab from the left sidebar.
*   Select the time entries that need to be approved.
*   Click **Mark as Approved** button on the top to approve them.

![Approve Customer Approval](/books/help/images/customer-approval/approve1.png)

**3\. From the Customer Approvals Module**

*   Go to the **Customer Approvals** module under the **Time Tracking** tab from the left sidebar.
*   Select a time entry that you’d like to approve and click the **More** drop down.
*   Select **Mark as Approved**.

![Approve Customer Approval](/books/help/images/customer-approval/approve2.png)

*   Click **Yes** in the following pop-up to approve the time entry.

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### Rejecting Customer Approvals

Customer Approvals can be rejected in three ways as well.

**1\. From the Customer Portal**

*   Your clients can view your customer approvals from the **Timesheet** tab in the Customer Portal. 
    
*   From here, they can then reject a time entry by clicking the **Reject** button on the top right corner.
    

![Reject Customer Approval](/books/help/images/customer-approval/portal-reject.png)

*   Your client will then be asked to enter a reason for rejecting the approval.

You will be notified if any of your time entries are rejected along with their reason within Zoho Books.

*   You can view a reason for the rejection under the **Comments & History** section from the customer approval page. You can also add or delete your comments from there. 

![Reject Customer Approval](/books/help/images/customer-approval/rejection-reason.png)

Note: You can use this comment section to exchange messages and discuss about time entries with your clients.

**2\. From the Timesheet Module**

Sometimes, your clients may directly tell you that they don’t approve of an invoice instead of rejecting it from the customer portal. In such cases, you can manually mark invoices as rejected. To do so:

*   Go to the **Timesheet** module under the **Time Tracking** tab from the left sidebar.
*   Select the time entries that need to be marked as rejected.
*   Click the **More** dropdown and select **Mark as Rejected**.

![Reject Customer Approval](/books/help/images/customer-approval/reject1.png)

**3\. From the Customer Approvals Module**

*   Go to the **Customer Approvals** module under the **Time Tracking** tab from the left sidebar.
*   Select the time entry that needs to be marked as rejected.
*   Click the **More** dropdown and select **Mark as Rejected**.

![Reject Customer Approval](/books/help/images/customer-approval/reject2.png)

**\*\*Note:** Only submitted customer approvals can be marked as rejected.

# Other Actions in Customer Approval

Let us take a look at some of the actions that can be performed in Customer Approvals.

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### Edit, Print, Download and Delete Customer Approvals

Here are the list of actions that can be performed upon a customer approval:

*   **Print** - Click the **Print** icon to print your customer approvals.
*   **PDF** - To download your customer approvals as PDFs, click the **PDF** icon. 
*   **Edit** - To edit your customer approvals, click the **Edit** icon on the top right corner.
*   **Delete** - To completely delete your customer approval, click the **More** dropdown and select **Delete**.

![Other Actions in Customer Approvals](/books/help/images/customer-approval/approvals-actions.png)

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### Customer Approval Filters

We have a set of filters based on which you can filter your customer approvals and list them.

Customer Approvals can be listed based on their status and the customer names. The status can be chosen from the **Status** dropdown and the customer name can be chosen from **Select Customer** dropdown. The following are the status filters that are available in Zoho Books for Customer Approvals:

*   All 
*   Approved
*   Rejected
*   Pending Submission
*   Pending Approval
*   Approval Overdue

![Other Actions in Customer Approvals](/books/help/images/customer-approval/status-filters.png)

These filters can also be used by your clients from the Customer Portal.

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### Disable Customer Approval

**Prerequisite**: To disable the Customer Approvals feature for your organization, you will have to disable Customer Approvals for every individual project for which you have enabled customer approvals. To do so:

*   Unmark the **Enable Customer Approval for the time entries of this project** box by editing an existing project.

Next, to disable Customer Approvals for your organization:

*   Click the **Settings** on the top right corner of the page.
*   Select **Timesheet** under _Preferences_.
*   Uncheck the **Enable Customer Approvals for time entries** option.
*   Click **Save**.

![Other Actions in Customer Approvals](/books/help/images/customer-approval/disable-approvals.png)

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