Zoho Support is happy to introduce SMS notification feature in its support module. Now, you can handle tickets more efficiently by sending relevant notifications as SMS alerts to your customers and agents. For example, you can send an SMS to notify your agents when a new task is assigned to them. This keeps both your customers and agents in the loop with the progress of their tickets. For more information on how to set up this feature for your subscription, please click here
Zoho Support users need to buy credits for sending SMS notifications. To make things easier, Zoho Support has partnered with Screen Magic, a mobile media company to provide SMS credits.
Go ahead and be more efficient with instant notifications and alerts.