Zoho Support is a feature-rich web based helpdesk software that is simple and easy to use. It ensures your support center spend less time on the process and spreadsheet and more time on customer satisfaction
Zoho Support works best on Internet Explorer 7+, Firefox (2+), Chrome and Safari(Java Plugin Required).
Security of data is guaranteed in Zoho Support. We have proven network security components in place to ensure the highest security for your data. This includes physical security practices (like 7x24x365 security, video monitoring, biometric access, bullet-resistant walls), Network Security (encryption, intrusion detection/prevention), People Processes and Redundancy/Business Continuity. You can learn more about Zoho Security Practices, Policies and Infrastructure here.
Yes, our data-center is US & EU Safe Harbor compliant and all Zoho Support plans include SSL encryption to keep your data safe. You can read more on this here.
You can change the password for your Zoho Services in Zoho Accounts.
To change your password:
Your new password would be updated and applicable for all Zoho Services.
You can upgrade your account only if you're an administrator of your portal.
To perform an upgrade, follow the steps given below:
Yes, Zoho Support allows you to export data & take a back up for all the modules.
You can export the data in .csv format.
To perform a backup, follow the steps given below:
You can change your account details such as password, security question etc., by clicking on My Zoho Account link displayed when clicked on your e-mail address from the top right corner.
Contracts are to define the level of service offered to a particular account for a specific time period.
When a ticket arrives, the account or contact is first identified and then the associated contract if any is applied. A contract defines the Service Level Agreement for the account, so that the tickets are closed within the due time.
SLAs help you define the level of service that you provide to your customers. Using the SLA feature, you can define rules for closing tickets, set a ticket-resolution time for users and send escalations when SLA targets are breached.
Workflow rules are business rules which helps you to organize your incoming tickets and perform actions such as assigning tickets, creating tasks, sending notifications, updating a field value and much more. A workflow rule can be applied when a ticket is created, edited or on receiving a response from a customer.
Yes, we do offer a 15-day free trial across all our editions.
You can read our complete guide here for information on the essentials to help you get started with Zoho Support.